Subject: New Reply Received - Late Collection | 6816441596
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 07:42:45 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  Late Collection | 6816441596  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/RE_50RaJAQBmpNCR5Sa_hg~~/AALN9wA~/RgRmDQhwPVcDc3BjQgpkK_DUK2SzVO5EUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear team,<br>
<br>
Kindly be informed the courier tried to reach the customer on “2/4/2023” However there was no response. <br>
We have requested the team to reattempt the delivery.<br>
<br>
Best Regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Deyala Jaber</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/4/2023 10:36 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5959010] - Late Collection | 6816441596<br>
 
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<div>Hi Team, </div>

<div> </div>

<div><strong>Problem Statement: Update Address.</strong></div>

<div> </div>

<div dir="ltr"><strong>Order ID: 6816441596</strong></div>

<div dir="ltr"><strong>Tracking ID: SD010211140</strong></div>

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<strong>Customer Address: </strong><strong>Badr Street, Al-Khalidiyah District, city of Asir Majardah</strong>
</div>

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<a href="https://maps.app.goo.gl/XaPcdNxHNzAkC2R99" rel="noreferrer">https://maps.app.goo.gl/XaPcdNxHNzAkC2R99</a> </div>

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<div dir="ltr"><strong>Customer Number : 550382469</strong></div>

<div> </div>

<div dir="ltr">Kindly update the address and arrange the collection on priority basis.</div>

<div> </div>

<div>Thanks&amp;Regards.</div>

<div dir="ltr">The Support Team.</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 4 Apr at 5:02 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Hi Team, </span></div>

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<div><span class="separator">Problem Statement: Update Address.</span></div>

<div> </div>

<div dir="ltr"><span class="separator">Order ID: 6816441596</span></div>

<div dir="ltr"><span class="separator">Tracking ID: SD010211140</span></div>

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<div dir="ltr"><span class="separator">Customer Address: Badr Street, Al-Khalidiyah District, city of Asir Majardah</span></div>

<div> </div>

<div dir="ltr"><span class="separator">Customer Number : 550382469</span></div>

<div> </div>

<div dir="ltr"><span class="separator">Kindly update the address and arrange the collection on priority basis.</span></div>

<div> </div>

<div><span class="separator">Thanks&amp;Regards.</span></div>

<div dir="ltr"><span class="separator">The Support Team.</span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Tue, 4 Apr at 5:00 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span>

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<div><span class="separator"><span class="separator">Hi Team, </span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Problem Statement: Update Address.</span></span></div>

<div> </div>

<div dir="ltr"><span class="separator"><span class="separator">Order ID: 6816441596</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Tracking ID: SD010211140</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Customer Address: Badr Street, Al-Khalidiyah District, city of Asir Majardah</span></span></div>

<div> </div>

<div dir="ltr"><span class="separator"><span class="separator">Customer Number : 550382469</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Kindly update the address and arrange the delivery as soon as possible.</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Thanks&amp;Regards.</span></span></div>

<div><span class="separator"><span class="separator">The Support Team.</span></span></div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Fri, 31 Mar at 9:48 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span></span>

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<div><span class="separator"><span class="separator"><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5959010" rel="noreferrer">#5959010</a> raised by Sh_v1 ([email-masked]).</span></span></span></div>
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<span class="separator"><span class="separator"><span class="separator">Hi Team,</span></span></span><br>
 </div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Order Date : Mar 23, 2023</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Order ID: 6816441596</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">New RVP ID: SD010211140</span></span></span></div>

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<div><span class="separator"><span class="separator"><span class="separator">Assistance Required: Needs urgent collection</span></span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Issue Description: Kindly note that the first return request was since Mar 27, 2023, till now the item has not collected from the customer we have reassigned a new RVP: SD010211140 so kindly arrange the collection on priority basis.</span></span></span></div>

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<div><span class="separator"><span class="separator"><span class="separator">Regards,</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Taher.</span></span></span></div>
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<span class="separator"><span class="separator"><span class="separator">On Fri, 31 Mar at 9:44 PM <span class="separator">, Sh_v1 &lt;[email-masked]&gt; wrote: </span></span></span></span>

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<span class="separator"><span class="separator"><span class="separator"><span class="separator">الحين صار لي يومين من يوم طلبت استرجاع</span></span></span></span>
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<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">TAHER MD assigned the ticket to themselves.</span></span></span></span></div>
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<div style="line-height:18.38px;font-size:14px"><span class="separator"><span class="separator"><span class="separator"><span class="separator"> مرحبا عميلنا العزيز يسرني أن أساعدك ,نود أن إعلامكم أن المنتجات سيستغرق من 2 إلى 3 أيام عمل لكي يصل إلى مستودعاتنا وسيستغرق الأمر من 2 إلى 3 أيام عمل من وقت استلامنا المرتجع لإجراء فحص الجودة واسترداد المبلغ.<br>
 بمجرد معالجة استرداد المبلغ ، سيتم إعادة المبلغ الذي دفعته عبر  تابي لى نفسه تابي  التي تم الدفع من خلاله في غضون 7-14 يوم عمل<br>
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<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">TAHER MD changed the ticket status to closed.</span></span></span></span></div>
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<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">TAHER MD changed the ticket status to closed.</span></span></span></span></div>
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<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">TAHER MD changed the ticket status to closed.</span></span></span></span></div>
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<div dir="rtl" style="line-height:18.38px;font-size:14px"><span class="separator"><span class="separator"><span class="separator"><span class="separator">شكرا لتزويدنا بالمعلومات اللازمة ، نؤكد لك انه تم رفع حالتك لجهتنا المعنية وسيتصل بك من قبل المندوب  لاستلام الطلب المرتجع  في أقرب وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
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سيتواصل معك فريقنا عبر الايميل الخاص بك<br>
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لإبلاغك اي مستجدات جديدة</span></span></span></span></div>
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