Subject: New Reply Received - Damaged WWD - 29025201854920221017
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 01:16:35 +0000

Hi Dalal Alarawi,  The customer has responded to the ticket.  Damaged WWD - 29025201854920221017  Ticket comment <div dir="auto">Dear Homebox team</div>
<div dir="auto"><br></div>
<div dir="auto">This is highly unprofessional from your side. </div>
<div dir="auto">My mirror is still not replaced after multiple reminders.</div>
<div dir="auto">Please tell me who to contact if you are unable to resolve this issue</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 15 Mar 2023 at 7:37 PM, Mohammad Shoaib &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
<div dir="auto">Dear Homebox </div>
<div dir="auto">Still haven’t heard back from you please resolve at earliest </div>
<div dir="auto">This is my phone number </div>
<div dir="auto"><br></div>
<div dir="auto">053 304 9273<br>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, 14 Mar 2023 at 4:39 PM, Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='line-height:1.2;margin-top:14pt;margin-bottom:12pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:12pt;font-family:"Times New Roman";font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)'>Dear Customer,</span></div>
<div dir="ltr" style='line-height:1.2;margin-top:14pt;margin-bottom:12pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:12pt;font-family:"Times New Roman";font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)'>We have carefully reviewed the images sent by you, and it is clear to us that the issue was not caused by a manufacturing defect. Any problems that arise out of usage of the product, not due to any manufacturing defect are not covered under warranty. Please refer to our warranty policy from the link below:</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5838957