Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 21 Apr 2023 06:45:03 +0000

Hi Raghad Almatani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Yes</div>
<div>Thankyou</div>
<div>Imyall ears and waiting till after eid. </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 20 Apr 2023, at 9:59 AM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Dear Customer,</div>
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<br>Thank you for reaching out to us.</div>
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<br>Please accept our sincere apologies for the inconvenience caused.</div>
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<br>please note as per the policy the item has been installed. If the product has been installed then return service will not be available, but we provide warranty service on products for a period of two years against quality problems.</div>
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<br>We have forwarded your query to the concerned team to check the issue with item and will be in touch with you asap to assist you in resolving this concern.<br><span style="font-size: 14px"><br></span><span style="font-size: 14px">We request you to please allow us some time so we can work on this and do the needful.</span><br><span style="font-size: 14px"><br></span><span style="font-size: 14px" dir="ltr">We appreciate your patience.</span>
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<br>Your Friends,<br>The HomeBox Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049057