Subject: New Reply Received - Re: Can't find the right Eid gifts❓?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 12:45:49 +0000

Hi Raghad Almatani,  The customer has responded to the ticket.  Re: Can't find the right Eid gifts❓?  Ticket comment <div style="font-family: inherit; font-size: inherit; color: inherit; background-color: transparent">
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<div>Thus is original invoice written everything in it . U r the cause not me and i want someone to come to reassemble other items as ur team assembled wrongly. Now i am talking about different issue the broken parts i have photos of ur team breaking it while
 assembling and willl file complain to ministry of commerce with everything now i want to fix the rest of items problem not assembled right send someone who understands to fo it as the team sent made driver assemble it </div>
<div>I need to fix other not broken items it is assembled wrongly </div>
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<b><span style="line-height:16px">Essmat Amin,B.Sc.</span></b>
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<span style="line-height:16px">ALGosaibi Building</span>
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<span style="line-height:16px">King Abdul Aziz Avenue (Airport street)</span>
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<span style="line-height:16px">P.O Box 215, Riyadh 11411</span>
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<span style="line-height:16px">Mobile: <a href="tel:+966560284100" rel="noreferrer">+966560284100</a></span>
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<span style="line-height:16px">E-Mail: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span>
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<span style="line-height:16px">Web: <a href="http://www.exeltis.com/" target="_blank" rel="noreferrer">www.Exeltis.com</a></span>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 20, 2023 1:39 PM<br>
<b>To:</b> Essmat Amin &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#6127828] - Re: Can't find the right Eid gifts❓?
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<span style="font-size:9.0pt; color:white"><b><span style="color:white">[EXTERNAL EMAIL]</span></b></span>
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<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><span style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Dear
 Customer,</span></div>
<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><span style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Thank
 you for reaching out to us.</span></div>
<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><span style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">HomeBox
 stands by its products for quality craftsmanship and offers a limited 2 year warranty on select products.</span></div>
<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><span dir="ltr" style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">after
 we have checked your order (6807032704), team have visited you and as per they report: it is clear to us that the issue was not caused by a manufacturing defect. Any problems that arise out of usage of the product, not due to any manufacturing defect are not
 covered under warranty. Please refer to our warranty policy from the link below:</span></div>
<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><a href="https://helpsa.homeboxstores.com/en/support/solutions/folders/44001185970#" rel="noreferrer" style="text-decoration:none"><span style="font-size:12pt; font-family:'Times New Roman'; color:#1155cc; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre; white-space:pre-wrap">https://helpsa.homeboxstores.com/en/support/solutions/folders/44001185970#</span></a></div>
<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><span dir="ltr" style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">we
 are am sorry at this time we cannot offer a repair under warranty for this. You may wish to explore other repair options. </span></div>
<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><span dir="ltr" style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">We
 would have loved to be of more help, however since this clearly falls outside our warranty policy, We cannot do much.</span></div>
<div dir="ltr" style="line-height:1.2; margin-top:14pt; margin-bottom:12pt"><span style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">We
 really appreciate your patience and cooperation with us.</span></div>
<span style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Your Friends,</span><span style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap"><br>
</span><span dir="ltr" style="font-size:12pt; font-family:'Times New Roman'; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">The
 HomeBox Support Team</span> </div>
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