Subject: New Reply Received - late collection 6822682244
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 11:06:26 +0000 (UTC)

Hi Raghad Almatani,  The customer has responded to the ticket.  late collection 6822682244  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/dnNzJ2L1MAMqfM3Zi4Qdxw~~/AALN9wA~/RgRmIlAtPVcDc3BjQgpkPq0cQWTHXrsKUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear team,<br>
<br>
Well noted, we will alert the team to expedite the process and rearrange the pickup at the earliest time possible<br>
<br>
<br>
Best Regards,
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<br>
<span class="labelnormal"><span class="labelname_sf">Deyala Jaber</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/4/2023 12:27 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#6122626] - late collection 6822682244<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6122626" rel="noreferrer">#6122626</a> raised by مشاعل ([email-masked]).</div>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Hi Team,</span></div>

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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Late collection</span></div>

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<span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Order ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> 6822682244</span>
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<span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Tracking ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> SD010486181</span>
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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Assistance Required: Need urgent collection</span></div>

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<span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Kindly contact the customer on the following phone number (</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">531355099</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">) to arrange an urgent collection. Cx confirmed her mob number, pls check and do the needful</span>
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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Thanks &amp; Regards, </span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">HomeBox Cs Team</span></div>

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<blockquote class="freshdesk_quote">On Thu, 20 Apr at 1:24 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="rtl"><span class="separator">مرحبا مشاعل ،</span></div>

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<div dir="rtl"><span class="separator">شكرا لتواصلك معنا.</span></div>

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<div dir="rtl"><span class="separator">تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.</span></div>

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<div dir="rtl"><span class="separator">لقد تم رفع طلبك للجهة الشحن لاستلام الطلب في أسرع وقت ممكن والتواصل معك على الرقم (531355099). وسيتم التواصل معكم في حال وجود أي معلومات جديدة.</span></div>

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<div dir="rtl"><span class="separator">شكرا لتعاونكم وتفهمكم معنا.</span></div>

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<div dir="rtl"><span class="separator">لا تتردد في التواصل معنا في حال وجود أي إستفس ارات أخرى.</span></div>

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 </div>

<div dir="rtl"><span class="separator">أصدقائك</span></div>

<div dir="rtl"><span class="separator">فريق الدعم</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/JAtt_UUFg5Kx1qxmpPACPw~~/AALN9wA~/RgRmIlAtPlcDc3BjQgpkPq0cQWTHXrsKUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6122626