Subject: FW: Updated Couriers & OLM Escalation Matrix
From: Yahia Taha <[email-masked]>
To: HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Crys_HBKSA <[email-masked]>, Nada Hattar <[email-masked]>, Huda Refai <[email-masked]>, Ruba Dabbas <[email-masked]>, farah.badawi <[email-masked]>, Rozan Abdelraziq <[email-masked]>, Syed Attaullah <[email-masked]>, malek.hosan <[email-masked]>
Cc: Karim Asklany <[email-masked]>
Date: Mon, 17 Apr 2023 10:27:42 +0000

Dear All,

FYKI & to update your respective team accordingly.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<http://www.homeboxstores.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/>
[lg][hb]

From: Karim Asklany <[email-masked]>
Sent: Monday, April 17, 2023 1:24 PM
To: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Momen Elmassry <[email-masked]>; Tarek Mohamedali <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; KSA.CCCSTAFF <[email-masked]>; Hajar Balawi <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Saumik Chakrabarti <[email-masked]>; ArishLaila <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Rahul Mishra <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Updated Couriers & OLM Escalation Matrix

Dear All,

Please find attached Escalation Matrix and make sure to share it with all agents.

Best Regards
Karim Kamel
Landmark Group
eCom Executive-Supply Chain
Ext: 3702

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