Subject: New Reply Received - Update the customer number to (0506029943 ) 6820086779
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 08:07:56 +0000

Hi Raghad Almatani,  The customer has responded to the ticket.  Update the customer number to (0506029943 ) 6820086779  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Ro1RtVUy4825lsYAO9Nxow~~/AALN9wA~/RgRmHjHWPVcDc3BjQgpkOFb-PGQu9HxBUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
This order is already set to be returned to your side due to aging. <br>
<br>
Best Regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/4/2023 11:36 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6060022] - Update the customer number to (0506029943 ) 6820086779<br>
 
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<div>Hi Team,</div>

<div> </div>

<div dir="ltr">late delivery <br>
 </div>

<div dir="ltr"><strong style="font-weight:700">Order Date :Apr 4, 2023</strong></div>

<div dir="ltr"><strong style="font-weight:700">Order ID: 6820086779 </strong></div>

<div dir="ltr">
<strong style="font-weight:700">Tracking ID: SD010302293</strong><br>
 </div>

<div dir="ltr">kindly contact customer on <span dir="ltr" style="font-weight:700">0506029943 , customer confirmed the contact number and he is available to deliver his order  asap</span>
</div>

<div dir="ltr"> </div>

<div> </div>

<div>Thank You &amp; Regards,</div>

<div dir="ltr">The Support Team.</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 14 Apr at 6:35 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div>
<span class="separator">Hi Team,</span><br>
 </div>

<div dir="ltr"><span class="separator"><strong style="font-weight:700">Order Date :Apr 4, 2023</strong></span></div>

<div dir="ltr"><span class="separator"><strong style="font-weight:700">Order ID: 6820086779 </strong></span></div>

<div dir="ltr">
<span class="separator"><strong style="font-weight:700">Tracking ID: SD010302293</strong></span><br>
 </div>

<div dir="ltr"><span class="separator">kindly contact customer on <span dir="ltr" style="font-weight:700">0506029943 , customer confirmed the contact number and he is available to deliver his order  </span> </span></div>

<div dir="ltr"><span class="separator"> </span></div>

<div> </div>

<div><span class="separator">Thank You &amp; Regards,</span></div>

<div dir="ltr"><span class="separator">The Support Team.</span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Fri, 14 Apr at 2:43 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span>

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<br>
<span class="separator"><span class="separator">Hi Team,</span></span><br>
 </div>

<div dir="ltr"><span class="separator"><span class="separator"><strong>Order Date :Apr 4, 2023</strong></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><strong>Order ID: 6820086779 </strong></span></span></div>

<div dir="ltr">
<span class="separator"><span class="separator"><strong>Tracking ID: SD010302293</strong></span></span><br>
 </div>

<div><span class="separator"><span class="separator">Assistance Required: Update the contact number &amp; arrange the delivery as soon as possible,</span></span></div>

<div><span class="separator"><span class="separator"> </span></span></div>

<div><span class="separator"><span class="separator">The New contact number: (<span dir="ltr" style="font-weight:700"> 0506029943 </span><span style="font-weight:700"> </span>), Kindly update the contact number and do the needful,</span></span></div>

<div> </div>

<div dir="ltr"><span class="separator"><span class="separator">Note: as per the cx no one contacted him, he is waiting from 2 weeks, please arrange asap.</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Thank You &amp; Regards,</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">The Support Team.</span></span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Fri, 14 Apr at 5:26 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span></span>

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<div><span class="separator"><span class="separator"><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6060022" rel="noreferrer">#6060022</a> raised by +966506029943 ([email-masked]).</span></span></span></div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div dir="ltr">
<div>
<span class="separator"><span class="separator"><span class="separator">Hi Team,</span></span></span><br>
 </div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Order Date :Apr 4, 2023</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Order ID: 6820086779 </span></span></span></div>

<div dir="ltr">
<span class="separator"><span class="separator"><span class="separator">Tracking ID: SD010302293</span></span></span><br>
 </div>

<div><span class="separator"><span class="separator"><span class="separator">Assistance Required: Update the contact number &amp; arrange the delivery as soon as possible,</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator"> </span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">The New contact number: (<span dir="ltr" style="font-weight:700"> 0506029943 </span><span style="font-weight:700"> </span>), Kindly update the contact number and do the needful,</span></span></span></div>

<div> </div>

<div><span class="separator"><span class="separator"><span class="separator">Thank You &amp; Regards,</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">The Support Team.</span></span></span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator"><span class="separator">On Fri, 14 Apr at 12:41 AM <span class="separator">, +966506029943 &lt;[email-masked]&gt; wrote: </span></span></span></span>

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	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">مرحبا، شكراً للتواصل مع هوم بوكس! &#128075;، أنا هانا، بوت الدعم الخاص بك</span></span></span></span></div>
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	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0</span></span></span></span></div>
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	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">يرجى المشاركة برقم الطلب (إذا قمت بتقديم الطلب أون لائن) أو رقم الفاتورة (إذا قمت بعملية الشراء في المتجر). سيتم ذكر رقم الطلب في رسالة البريد الإلكتروني الخاصة بالتأكيد. إذا لم يكن لديك رقم طلب أو فاتورة ، فيرجى مشاركة رقم الهاتف الذي تم استخدامه أثناء تاكيد الطلب بتنسيق 0512345678</span></span></span></span></div>
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	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">يرجى مشاركة البريد الاكتروني الخاص بك.</span></span></span></span></div>
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	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">شكرًا لك ، يُرجى الرد الآن برقم واحد يتوافق مع سؤالك: 1. متى سأحصل على طلبي؟ 2. تغيير تاريخ التسليم لطلبي 3. تغيير عنوان التسليم الخاص بي 4. تحديث رقم الهاتف البديل للتسليم 5. للأسئلة حول تركيب طلب الأثاث الخاص بي 6. للشكاوى بخصوص تسليم طلبي 7. لدي سؤال آخر حول تسليم طلبي الرجاء الرد برقم واحد فقط. مثال للرد "1" للتحقق من حالة طلبك</span></span></span></span></div>
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	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></span></span></div>
	<span class="separator"><span class="separator"><span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">إذا كنت تتحقق من حالة طلب توضيل الأثاث ، فسيتم التوصيل في التاريخ الذي حددته إثناء تقديم الطلب. بالنسبة إلى العناصر بخلاف الأثاث ، يستغرق توصيلها من 3 إلى 5 أيام عمل. سيتم التواصل معك من قبل فريق الشحن قبل الوصول إليك للتوصيل</span></span></span></span></div>
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	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">سنطلب منك بمزيدًا من المعلومات لكي نحقق في مشكلتك بشكل أكبر .</span></span></span></span></div>
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	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">يرجى توضيح استفسارك بالإضافة إلى تضمين أكثر ما تستطع من التفاصيل في رسالة واحدة.</span></span></span></span></div>
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	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">ماوصلني الأثاث صارلي انتظر اكثر من 13 يوم وش الحل معكم رقم الطلب 6820086779 وعد رقم الجوال 0506029943 ابغا اعرف متى استلم الطلب سريععع</span></span></span></span></div>
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	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.</span></span></span></span></div>
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	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى انتظار الرد هنا.</span></span></span></span></div>
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	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك.</span></span></span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator"><span class="separator">Thu, 13/04/23 07:33:24 pm </span></span></span></span></div>
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	<span class="separator"><span class="separator"><span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span></span>

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	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">سيتم رفع رقمك الهاتف البديل 0506029943 الذي قد شاركته معي إلى فريق الشحن، لأجل تحديثه وترتيب موعد التوصيل،</span></span></span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator"><span class="separator">Thu, 13/04/23 11:41:21 pm </span></span></span></span></div>
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	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">يمكنك تتبع الطلب على الرابط التالي: <a href="https://tracking.shipadelivery.com/?bc=SD010302293" rel="noreferrer">https://tracking.shipadelivery.com/?bc=SD010302293</a> باستخدام رقم التتبع SD010302293</span></span></span></span></div>
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	<span class="separator"><span class="separator"><span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span></span>

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	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم:</span></span></span></span></div>

	<div><span class="separator"><span class="separator"><span class="separator"><span class="separator">1 اغلاق المحادثة<br>
	2 اضافة معلومات أخرى تتعلق باستفسارك.<br>
	3 اعادة بدء المحادثة من البداية.</span></span></span></span></div>
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