Subject: Note Added - [#5726424] maintenance 29014202061820211119
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 10:13:46 +0000 (UTC)

Hi ,    Huda Al Refaei added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5726424    Subject:  maintenance  29014202061820211119   Requester: الهنوف عبدالرحمن    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Calibri Light","sans-serif";color:#404040'>Hi Yahia,</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri Light","sans-serif";color:#404040'>Customer no answer.</span></div>
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<span style='font-family:"Calibri Light","sans-serif";color:#404040'>Best Regards,</span><span style="color:#1F497D"></span>
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<b><span style='font-size:13.5pt;font-family:"Calibri Light","sans-serif";color:#3E3E3E'>Huda
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<span style='font-family:"Calibri Light","sans-serif";color:#404040'>Floor Support</span><span style="color:#1F497D"></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>:
</span></b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif";color:#02173C'>+</span><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>962 6 500 1333</span><span style="font-size:12.0pt;color:#404040"></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>F:
</span></b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'>+962 6 500 1334</span><span style="color:#404040"></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'>E:
</span></b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#404040'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<b><span style='font-size:9.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'><a href="http://www.crystel.co/" target="_blank" rel="noreferrer"><span style="color:#F2672A">www.crystel.co</span></a></span></b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif";color:#F2672A'></span>
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<div>From: Yahia Taha [mailto:[email-masked]]
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<b>Sent:</b> Wednesday, April 19, 2023 4:28 PM<br>
<b>To:</b> Huda Refai; Ruba Dabbas; Farah Badawi<br>
<b>Cc:</b> HB.CCCKSA; Landmark Group; Kalyan Khadka; homebox bawadimanager; Bawadi Hbrtl; Bawadi Hbcrm<br>
<b>Subject:</b> RE: [#5726424] - maintenance 29014202061820211119</div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@Huda Refai</span></a> Please arrange to call the customer and update inspection feedback
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">The order was delivered on 27-Nov-2021<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">As per team the spring of the P-Gary New 2 Seater Fabric Sofa-Light Brown got damaged and came out of its place<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">It seem the product has already been used for almost 17 months<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3"><span style="background:yellow;mso-highlight:yellow">The spring of the sofa damaged due to rough use<div></div></span></li>
<li class="MsoNormal" style="mso-list:l2 level1 lfo3"><span style="background:yellow;mso-highlight:yellow">It is misuse by customer but he is not convinced with the misuse<div></div></span></li>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'></span>
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<b>From:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 19, 2023 4:18 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox bawadimanager &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bawadi Hbrtl &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bawadi Hbcrm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5726424] - maintenance 29014202061820211119</div>
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<div class="MsoNormal">Dear <a href="mailto:[email-masked]" id="OWAAMA52996D8381F412A9ABBED4BAFB4BC44" rel="noreferrer">
<span style="text-decoration:none">@Yahia Taha</span></a>
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<div class="MsoNormal">Regarding below customer issue team was already visited and informed the report but he is not convinced with misuse, kindly advise on below</div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">The order was delivered on 27-Nov-2021<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">As per team the spring of the P-Gary New 2 Seater Fabric Sofa-Light Brown got damaged and came out of its place<div></div>
</li>
<li class="MsoNormal" style="mso-list:l2 level1 lfo3">It seem the product has already been used for almost 17 months<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">The spring of the sofa damaged due to rough use<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">It is misuse by customer but he is not convinced with the misuse<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">Item id 163644748 P-Gary New 2 Seater Fabric Sofa-Light Brown<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">Stock in SOH “0”<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">Attached pictures and vide for your reference<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">Customer wants replacement of the sofa<div></div>
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<li class="MsoNormal" style="mso-list:l2 level1 lfo3">Kindly assign someone from ccc to call the customer and close the complaint as misuse<div></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold","sans-serif";color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#323E4F'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#323E4F'></span>
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<b>From:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, February 19, 2023 10:58 AM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5726424] - maintenance 29014202061820211119</div>
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<div class="MsoNormal">This is misuse case not covered by warranty.</div>
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<a href="mailto:[email-masked]" id="OWAAM8A1C3A00212B4FAA8B60BE78B0E9C876" rel="noreferrer"><span style="text-decoration:none">@Kalyan Khadka</span></a> Please advise. 
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic","sans-serif";color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'> |
</span><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'></span>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, February 18, 2023 1:48 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5726424] - maintenance 29014202061820211119</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HI Yahia.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Request approval</span></strong><strong><span style="font-family:Roboto;color:#183247"></span></strong>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">for maintenance </span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Statement: Cx asked for maintenance for (<b>163644747_F-Gary</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">New 3 Seater Fabric Sofa-Light Br</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">)</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">as spring came out.</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:29014202061820211119</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM ID:4625952</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt;background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date:19-Nov-2021</span></b></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 18 Feb at 2:41 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">الهنوف عبدالرحمن
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/711835951895387" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica","sans-serif";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5726424:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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