Subject: RE: ageing tickets report 19-04/2023
From: Kalyan Khadka <[email-masked]>
To: Syed Ataullah <[email-masked]>, Hcwh Taif <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 19 Apr 2023 20:42:13 +0000

Dear @Syed Ataullah<mailto:[email-masked]>

Pls find the attached WH remarks for Jeddah aging tickets

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Syed Ataullah <[email-masked]>
Sent: Wednesday, April 19, 2023 5:29 PM
To: Hbriyadh Warehouse <[email-masked]>; HBfeederwarehouse Abha <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Kalyan Khadka <[email-masked]>; Feederwarehouse Tabuk <[email-masked]>; Hcwh Taif <[email-masked]>
Cc: Yahia Taha <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked]
Subject: ageing tickets report 19-04/2023

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Hi Team.

Please look into the aging tickets, Requesting you to give a resolution on it ASAP.

Ticket ID
Subject
Created time
Ageing
Order ID
Reason Category
Department
Remark
5843143
follow up Damaged WWD . 29031201130620230301
13-03-2023 23:42
+15days
4750864
WWD Damaged/Manufacturing Fault
Riyadh WWD WH
Inspection report required
5890808
Request approval for maintenance 29006201149820211102
19-03-2023 19:58
+15days
82021110244
WWD Damaged/Manufacturing Fault
Dammam WWD WH
Inspection report required
5910515
Order # 6813250816 - Damaged WWD
22-03-2023 19:10
+15days
6813250816
WWD Damaged/Manufacturing Fault
Jeddah WWD WH
Pending replacement, stock available in Riyadh WH
5919245
follow up complaint 6805108275
24-03-2023 17:32
+15days
6805108275
WWD Damaged/Manufacturing Fault
Dammam WWD WH
replacement done
5922223
Maintenance / 6807428884
25-03-2023 14:11
+15days
6807428884
WWD Damaged/Manufacturing Fault
Riyadh WWD WH
in the first report no issue was found by the team, but as per the picture and video there is an issue, second inspection report is required
5928384
Replacement pending  - 29056201880020230223
26-03-2023 17:30
+15days
4741119
WWD Damaged/Manufacturing Fault
Jeddah WWD WH
replacement pending
5930476
Damaged | 6807439667 new crm : 4747597
27-03-2023 01:48
+15days
6807439667
WWD Damaged/Manufacturing Fault
Taif WWD WH
Pending delivery for long, not resolved even after multiple false commitment
5933984
Damaged WWD 6815898502
27-03-2023 18:39
+15days
6815898502
WWD Damaged/Manufacturing Fault
Riyadh WWD WH
scratches issue no inspection done yet
5939495
Maintenance WWD - 6177213938
28-03-2023 17:15
+15days
6177213938
WWD Damaged/Manufacturing Fault
Dammam WWD WH
Inspection report required
5954614
Damaged | 6813037375 new crm : 4764883
31-03-2023 00:37
+15days
6813037375
WWD Damaged/Manufacturing Fault
Jeddah WWD WH
Replacement is supposed to be done by 17th April
5970355
Pending replacement,29025201090420230310
02-04-2023 15:25
+15days
4751419
WWD Damaged/Manufacturing Fault
Riyadh WWD WH
The replacement was approved but no one contacted him to resolve the issue
5972045
Damage WWD 6815409411
02-04-2023 19:29
+15days
6815409411
WWD Damaged/Manufacturing Fault
Riyadh WWD WH
replaced item is also not in good condition
5975438
Damage WWD - 6814481891
03-04-2023 05:02
11-15 days
6814481891
WWD Damaged/Manufacturing Fault
Dammam WWD WH
Need to arrange a collection for RDO
5980230
Damaged Table tea invoice # 29008202180720230313
03-04-2023 18:24
11-15 days
4823838
WWD Damaged/Manufacturing Fault
Jeddah WWD WH
Pending replacement, stock available in Riyadh WH
5989573
Maintenance Request,6804931233
04-04-2023 20:04
11-15 days
6804931233
WWD Damaged/Manufacturing Fault
Riyadh WWD WH
Inspection pending
5990069
Request approval for return WWD item - 6815965737
04-04-2023 21:24
11-15 days
6815965737
WWD Damaged/Manufacturing Fault
Tabuk WWD WH
will be collected after EID
5994681
WWD issue-6176766145
05-04-2023 13:43
11-15 days
6176766145
WWD Damaged/Manufacturing Fault
Abha WWD WH
pull out for repair
6002071
Maintenance Request,29025202754720211231
06-04-2023 14:50
11-15 days
4799116
WWD Damaged/Manufacturing Fault
Riyadh WWD WH
The dining set got broken suddenly, the video is attached in the Email. CC manager suggested checking the issue

Regards
Syed.
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