Subject: Note Added - [#5917848] 9686060158 - Refund Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 21 Apr 2023 08:41:06 +0000 (UTC)

Hi ,    Faizal Maradeya added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917848    Subject:  9686060158 - Refund Complaint   Requester: sujith kumars    Note Content:   <div>
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<div dir="ltr">Ok</div>
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<div dir="ltr">Thanks and Regards </div>
<div dir="ltr">Faizal Maradeya</div>
<div dir="ltr">057910040</div>
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<div>From: Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 19, 2023 5:29:47 PM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Murtaza
 Kutiyanawala &lt;[email-masked]&gt;; Karuna Satdive &lt;[email-masked]&gt;; Suhana Valappil &lt;[email-masked]&gt;; Saloni Lakhia &lt;[email-masked]&gt;; Sachin Manoj &lt;[email-masked]&gt;; Nikhil
 Mathew &lt;[email-masked]&gt;; Vriddhi Sharma &lt;[email-masked]&gt;; Raja Ramachandran &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5917848] - 9686060158 - Refund Complaint
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<div class="x_MsoNormal">Hi Faizal,</div>
<div class="x_MsoNormal"> </div>
<div class="x_xxmsonormal">Can you please approve the below Vouchers, Please refer to this email and disregard the previous one.</div>
<div class="x_xxmsonormal"> </div>
<div class="x_MsoNormal">AED – 490.00</div>
<div class="x_MsoNormal">TH – 491.00</div>
<div class="x_MsoNormal">Validity – October 31<sup>st</sup> 2023</div>
<div class="x_xxmsonormal"> </div>
<div class="x_xxmsonormal">We have convinced the customer to take voucher with 30% deduction instead of money in bank account as refund is rejected.</div>
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<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">Anslem Misquitta</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">Retail Operations - Customer Care</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt; line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt; line-height:105%; color:blue">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">Landmark Tower, Dubai Marina</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="font-size:10.0pt; line-height:105%; color:blue">www.homeboxstores.com</span></a><span style="font-size:8.0pt; line-height:105%"></span>
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<b>From:</b> Anslem Misquitta <br>
<b>Sent:</b> Wednesday, April 19, 2023 3:48 PM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;;
 Karuna Satdive &lt;[email-masked]&gt;; Suhana Valappil &lt;[email-masked]&gt;; Saloni Lakhia &lt;[email-masked]&gt;; Sachin Manoj &lt;[email-masked]&gt;; Nikhil Mathew &lt;[email-masked]&gt;; Vriddhi
 Sharma &lt;[email-masked]&gt;; Raja Ramachandran &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5917848] - 9686060158 - Refund Complaint</div>
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<div class="x_MsoNormal">Hi Faizal,</div>
<div class="x_MsoNormal"> </div>
<div class="x_xxmsonormal">Can you please approve the below Vouchers.</div>
<div class="x_xxmsonormal"> </div>
<div class="x_MsoNormal">AED – 699.00</div>
<div class="x_MsoNormal">TH – 700.00</div>
<div class="x_MsoNormal">Validity – October 31<sup>st</sup> 2023</div>
<div class="x_xxmsonormal"> </div>
<div class="x_xxmsonormal">We have convinced the customer to take voucher instead of money in bank account as refund is rejected.</div>
<div class="x_xxmsonormal"> </div>
<div class="x_xxmsonormal"><img width="807" height="314" id="x_Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzkwMjkzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.x7zfSJvbN9Ri2aHETs6GSfjJYDxfALggTospIN_DeTw" data-id="2044017902931" style="width:8.4083in; height:3.2666in"></div>
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<span style=" margin-left:12px; margin-top:338px; width:319px; height:164px"><img width="255" height="131" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzkwMjkzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KumdxtF9m8HiKY26vQCBwSp_EaxoJPuSG2I1-a_G9Xo" data-id="2044017902934" alt="A close up of a sign

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<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">Anslem Misquitta</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">Retail Operations - Customer Care</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt; line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt; line-height:105%; color:blue">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">Landmark Tower, Dubai Marina</span></div>
<div class="x_MsoNormal" style="line-height:105%"><span style="font-size:10.0pt; line-height:105%">P.O.Box 282028, UAE.</span></div>
<div class="x_MsoNormal" style="line-height:105%">
<a href="http://www.homeboxstores.com/" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="font-size:10.0pt; line-height:105%; color:blue">www.homeboxstores.com</span></a><span style="font-size:8.0pt; line-height:105%"></span>
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<b>From:</b> Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, April 12, 2023 11:34 AM<br>
<b>To:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5917848] - 9686060158 - Refund Complaint</div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif'><a id="OWAAM616E7CF786684CA6AEF298170B6D3E27" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif; text-decoration:none'>@Anslem
 Misquitta</span></a> – cx has agreed for GV with 30% deduction as per CRM notes please action this
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'>Murtaza Kutiyanawala</span></b></div>
<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#5F5F5F'>Team Lead – Customer Care
</span></b></div>
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>T   :  +971 4 517 2300</span><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'></span>
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F604F'>D</span><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>  :  +971 4 813 2414</span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>F   :  +971 4 517 2380</span></div>
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>E   : </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif; color:blue'>m</span><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:blue'>[email-masked]</span></a><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:blue'>www.homeboxstores.com</span></a><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, April 10, 2023 2:49 PM<br>
<b>To:</b> Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5917848] - 9686060158 - Refund Complaint</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt; font-family:-apple-system">Escalation - 2
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Hi Mr. Murtaza,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD RV after deduction</span></strong><b><br>
</b><br>
<strong><span style="font-family:-apple-system">Order Number: 9686060158</span></strong><b><br>
<br>
<strong><span style="font-family:-apple-system">CRM: 4767143</span></strong></b><br>
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Issue Description: (Joyfull 3-Seater Armless Fabric Sofa Bed)</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">The pullout was done on 03/04/2023 for RV refund after a 30% deduction.</span></div>
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<strong><span style="font-size:10.5pt; color:#183247">Cx is very angry and requested the refund as soonest and mentioned raising the issue to the
</span></strong><strong><span style="font-size:10.5pt; color:#183247; font-weight:normal">higher authority.</span></strong><span style="font-size:10.5pt; color:#183247"></span>
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<strong><span style="font-size:10.5pt; color:#183247">Kindly call the Cx and process the voucher as soonest.</span></strong><span style="font-size:10.5pt; color:#183247"><br>
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Thanks &amp; Regards,</span>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Laith </span></div>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5917848:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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