Subject: RE: URGENT - BOld Furniture not removed
From: Sanaa Hammad <[email-masked]>
To: Roaa Alismaeil <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, Amala Raj <[email-masked]>, Anton Dilshan <[email-masked]>, Gopinath Janakiraman <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, ImranKhan <
Date: Thu, 20 Apr 2023 10:43:12 +0000

Dear team,

please contact the customer so urgent on this number 0552012542.

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Sanaa Hammad
Sent: Thursday, April 20, 2023 1:40 PM
To: Roaa Alismaeil; Harsha Lasantha
Cc: Abdul Hameed Rasheed; Amala Raj; Anton Dilshan; Gopinath Janakiraman; HomeBox Customercare UAE; crys_hb; [email-masked]; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: RE: URGENT - BOld Furniture not removed

Dear team,

Customer asked the driver to assemble the item in living room under his responsibility and the driver refused even there was a place in living room.

Now he wants the order to be deliver today or he will escalate the issue to DED and police please advise.

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Roaa Alismaeil
Sent: Thursday, April 20, 2023 12:18 PM
To: Harsha Lasantha
Cc: Abdul Hameed Rasheed; Amala Raj; Anton Dilshan; Gopinath Janakiraman; HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: RE: Old Furniture not removed

[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Thursday, April 20, 2023 11:57 AM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: Abdul Hameed Rasheed; Amala Raj; Anton Dilshan; Gopinath Janakiraman; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Old Furniture not removed

Dear Team,
Please find the below CRM & do the needful

all ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4830917

4/20/2023 12:56:15 PM

9425252809

Amr Mohamed

556645685

CTD Exceptions

Operational - Retail

Old Furniture not removed

Closed

Harsha

UAE

Old furniture not removed & not enough space to fix the items at customer place. customer asked to fix the wardrobe in living area. please check & do the needful.

-

-

-

103152

20-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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