Subject: RE: Old Furniture not removed, Customer no answer / Sw/off
From: Harsha Lasantha <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, crys_hb <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 18 Apr 2023 09:53:54 +0000

Dear Team,

Please check again. If customer not responded please call to delivery team Mohd Shahbaz BSR- 0506043854

Thanks & Regards,

Harsha Lasantha
EXT: 04821 5808 | Mob: 0565014479

From: Roaa Alismaeil <[email-masked]>
Sent: Tuesday, 18 April 2023 1:52 PM
To: Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: Old Furniture not removed, Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Cx no is busy note & no alt no

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Tuesday, April 18, 2023 12:37 PM
To: crys_hb; HomeBox Customercare UAE; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Old Furniture not removed, Customer no answer / Sw/off

Dear Team,

Please find the below CRM & do the needful,

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4824612
4/18/2023 1:36:53 PM
29041101067720230403
NN-K V
0521519059
CTD Exceptions
Operational - Retail
Old Furniture not removed
Closed
Harsha
UAE
Old furniture not removed & not enough space to fix the items at customer place. please check & do the needful.

-
-
-

103152
18-Apr-2023

Thanks & Regards,

Harsha Lasantha

EXT: 04821 5808 | Mob: 0565014479

-----Original Message-----
From: crys_hb <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 April 2023 1:13 PM
To: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team

ref#  4824465 ,

Cx is not responding to our call & no alternative number-

________________________________________

From: Harsha Lasantha [[email-masked]]

Sent: Tuesday, April 18, 2023 11:55 AM

To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>

Cc: HBUAE DELIVERY

Subject: Customer no answer / Sw/off

Dear Team,

Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4824368

4/18/2023 12:53:37 PM

29041101067720230403

NN-K V

0521519059

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Harsha

UAE

Delivery team is unable to contact the customer as customer is not picking up calls

-

-

-

103152

18-Apr-2023

Thanks & Regards,

  Harsha Lasantha

  Associate - COD

  T   :  +971 4 8215808

  M :  +971 565014479

  E  :  [email-masked]<mailto:[email-masked]<mailto:[email-masked]%3cmailto:[email-masked]>>

  DWC Warehouse, Building Number : 3

  Dubai, UAE.

  www.homeboxstores.com<http://www.homeboxstores.com/<http://www.homeboxstores.com%3chttp:/www.homeboxstores.com/>>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com