Subject: RE: Wrong commitment
From: crys_hb <[email-masked]>
To: Anton Dilshan <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, "Gopinath Janakiraman" <[email-masked]>, Harsha Lasantha <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, ImranKhan <[email-masked]>, Mangalanathan Muthandi <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, Murali Govindaraj <Murali.Gov
Date: Tue, 18 Apr 2023 08:24:05 +0000

Dear team

ref#  4824195 ,  

Cx is not responding to our call & no alternative number  if cx already confirm wit the team kindly do the needful and ask the team to fix the item as per cx request - 

________________________________________
From: Anton Dilshan [[email-masked]]
Sent: Tuesday, April 18, 2023 10:59 AM
To: crys_hb; [email-masked]; HomeBox Customercare UAE
Cc: Abdul Hameed Rasheed; Gopinath Janakiraman; Harsha Lasantha; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Wrong commitment

Dear Team,
Please find the below CRM and get the Confirmation

INV
29041101106520230411

29041101106620230411

29041101106720230411

29041101106820230411

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4824082

4/18/2023 11:55:56 AM

29041101106520230411

NN-chafik alknani

0565523436

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Anton Dilshan

UAE

As per Team Cx not at home but Stated apartment open and they can fix the items there, Hence talk to Cx and get the confirmation

-

-

-

24595

18-Apr-2023

  Anton Dilshan
 Senior Supervisor - COD
  T   :  +971 4 8215806
  M :  +971 566814620
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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