Subject: Note Added - [#6091222] Late C&C - 6822957910
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 08:01:33 +0000 (UTC)

Hi ,    hbdmmcorniche ma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6091222    Subject:  Late C&C - 6822957910   Requester: +966582926592    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Sir,</div>
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<div class="MsoNormal">  Store not yet received We have SRN delivery in morning expecting with that
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<b><span style="font-size:9.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="font-size:9.0pt;color:#1F3864">,                       
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<div class="MsoNormal">      Firoj Adil</div>
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<div class="MsoNormal">     570837426</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 17, 2023 10:47 AM<br>
<b>To:</b> hbdmmcorniche manager &lt;[email-masked]&gt;; hbdmmcorniche ma &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6091222] - Late C&amp;C - 6822957910</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team, <br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Click &amp; Collect Order Delay</span></strong><b><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Order Number: 6822957910</span></strong><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Tracking: 682295791022999991</span></strong><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Order Date: Apr 12, 2023</span></strong><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Store Code: 29028</span></strong></b><br>
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Cx Placed the order on <strong><span style='font-family:"Segoe UI",sans-serif'>Apr 12, 2023</span></strong> and order still not ready at the store. Kindly check and assist. <br>
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Thanks &amp; Regards, <br>
HomeBox Cs Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 17 Apr at 11:13 AM
<span class="separator">, +966582926592 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your
 confirmation email.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:53:05 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1041" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6822957910</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:53:45 am
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1040" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your email address.</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:53:45 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1039" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:54:14 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1038" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, please now reply with single digit that corresponds to your question:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. When will I get my Order?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Change the Delivery Date for my Order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3. Change my Delivery Address</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Update alternate phone number for delivery</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Question about Assembly of my furniture order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6. Complaint about Delivery of my order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">7. I have another question about Delivery of my order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with a single digit. Example reply "1" to check the status of your order</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:54:15 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1037" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:54:26 am
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1036" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For non furniture items deliveries take 3-5 working days.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Our delivery partner will call you before arriving for delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:54:27 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1035" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For us to investigate your issue further, we would require more information from you</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:54:27 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1034" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please describe your question in 1 message. Please try to include as many details as possible in one message.</span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:54:27 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1033" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">My click and collect order is still under processing. When will my items be ready to collect?</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:55:25 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1032" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:55:25 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">User</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="200" height="200" style="width:2.0833in;height:2.0833in" id="_x0000_i1031" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:55:43 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1030" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. I will now get this request processed and checked through our systems. This may take several minnutes.
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Occassionally it may take upto 4 hours for a response. Kindly wait for a response here.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:55:44 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1029" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">While most requests are processed in under 30 minutes, some requests may take upto 4 hours.
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white">
<strong><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#3F3F46'>Please do not reply or send any further messages. Any further messages may disrupt the flow of automatic processing of your request.</span></strong><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly wait for a reply from me. I will get back to you as soon as I can.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:55:58 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1028" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 12:56:14 am
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1027" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I sincerely apologize for the unexpected delay, I see that you have placed your order 6822957910 on .and it's under process not been ready for collection yet.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 10:13:14 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1026" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will now send this request to our store team to investigate. I will also create an internal support request case in our system. We will email you back as soon as we
 have more updates. It may take 2 working days. We will handle this on priority.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 10:13:15 am
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah HB KSA Bot</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="512" height="512" style="width:5.3333in;height:5.3333in" id="_x0000_i1025" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. Please reply with single digit corresponding to your choice:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 to Close this conversation<br>
2 to If you wish to send additional information for our system to review regarding your query<br>
3 to Start this again from Main Menu<br>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">Mon, 17/04/23 10:13:16 am
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6091222:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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