Subject: RE: slot delay request
From: crys_hb <[email-masked]>
To: Homebox Delivery <[email-masked]>, Samer Aburamadan <[email-masked]>, Luma AbuSharekh <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 16 Apr 2023 12:46:41 +0000

Dear Team,

The customer confirmed that she wants the delivery tomorrow but she wants it on slot3.
Please check and advise urgently.

Best Regards,
Rua'a Abukaff

________________________________________
From: Homebox Delivery [[email-masked]]
Sent: Saturday, April 15, 2023 6:53 PM
To: Samer Aburamadan; crys_hb; Luma AbuSharekh
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; [email-masked]
Subject: RE: slot delay request

Dear team

Kindly check

Ref crm 4816622, we will reschedule the delivery on Monday(17th apr 2023) kindly confirm the cx availability

Regards
Redeemer

-----Original Message-----
From: Homebox Delivery
Sent: Saturday, 15 April 2023 6:37 PM
To: Samer Aburamadan <[email-masked]>; crys_hb <[email-masked]>; Luma AbuSharekh <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: slot delay request

Dear team
We informed team to do the delivery as last delivery but not bsure about 9pm .they will do before that

Regards
Redeemer

-----Original Message-----
From: Samer Aburamadan <[email-masked]>
Sent: Saturday, 15 April 2023 6:33 PM
To: Homebox Delivery <[email-masked]>; crys_hb <[email-masked]>; Luma AbuSharekh <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: slot delay request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

The customer slot is slot 2 needs the order to be done at 9 pm we informed it's not possible , kindly check and update if the team can do it.

Best regards,
Samer Aburamadan

-----Original Message-----
From: Homebox Delivery [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 5:24 PM
To: crys_hb; Luma AbuSharekh
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; [email-masked]
Subject: RE: slot delay request

Dear team

Ref crm 4816432,  cx refused to receive the delivery kindly check

-----Original Message-----
From: Homebox Delivery
Sent: Saturday, 15 April 2023 6:14 PM
To: crys_hb <[email-masked]>; Luma AbuSharekh <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: slot delay request

Dear team
Team is on the way to cx location ,

Regards
Redeemer

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Saturday, 15 April 2023 6:11 PM
To: Luma AbuSharekh <[email-masked]>; Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: slot delay request
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

Kindly reminder on the bellow,

Customer still did not receive any update regarding the delivery time.

Kindly check and ask the driver to call customer back urgently to confirm delivery time, as per customer request.

Order NO. 9423277084

Best Regards,
Ayat Alkhaldi

________________________________________
From: Luma AbuSharekh
Sent: Saturday, April 15, 2023 4:30 PM
To: Homebox Delivery
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: slot delay request

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 4:15 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: HBUAE DELIVERY
Subject: slot delay request

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4816025

4/15/2023 5:14:40 PM

9423277084

Aya Gamal Anwar

529850256

CTD Exceptions

Operational - Retail

Slot change request

Closed

Nilesh Rathnayaka

UAE

team will deliver around 6.00pm or before 6.15pm, kindly convince the cx to receive the delivery

-

-

-

257622

15-Apr-2023

Regards
Redeemer
04821 5925

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com