Subject: Note Added - [#6069245] Product Query
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 09:54:35 +0000 (UTC)

Hi ,    Faizal Maradeya added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6069245    Subject:  Product Query   Requester: Glaiza    Note Content:   <div>
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<div dir="ltr">Hi team ,</div>
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<div dir="ltr">Please. Confirm ,</div>
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<a rel="noreferrer" id="OWAAM550589" href="mailto:[email-masked]">@Zulema Pereira</a> cx is asking if it’s a rocking recliner or not ?</div>
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<div dir="ltr">Thanks and Regards </div>
<div dir="ltr">Faizal Maradeya</div>
<div dir="ltr">057910040</div>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, April 16, 2023 11:29:13 AM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;; Zulema Pereira &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6069245] - Product Query
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Hi Team,<br style="box-sizing:border-box">
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<strong style="box-sizing:border-box; font-weight:700">Product Enquiry<br style="box-sizing:border-box">
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Item Name and Code : 162796939 - Gala 1-Seater Fabric Recliner<br style="box-sizing:border-box">
Product Link: <a href="https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Sofas/HOMEBOX-Gala-1-Seater-Fabric-Recliner/p/162796939" rel="noreferrer" target="_blank" style="box-sizing:border-box; background-color:transparent; color:rgb(44,92,197); text-decoration:none; word-break:break-word">https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Sofas/HOMEBOX-Gala-1-Seater-Fabric-Recliner/p/162796939</a><br style="box-sizing:border-box">
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Cx wants to know if the item has a rocking or gliding function. Or does it move back into position? Kindly check and assist.</div>
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Thanks &amp; Regards<br style="box-sizing:border-box">
Jinana</div>
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<blockquote class="x_freshdesk_quote">On Sat, 15 Apr at 10:35 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Team,<br>
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<strong>Product Enquiry<br>
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Item Name and Code : 162796939 - Gala 1-Seater Fabric Recliner<br>
Product Link: <a href="https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Sofas/HOMEBOX-Gala-1-Seater-Fabric-Recliner/p/162796939" rel="noreferrer">
https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Sofas/HOMEBOX-Gala-1-Seater-Fabric-Recliner/p/162796939</a><br>
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​Cx wants to know if the item has a rocking or gliding function. Or does it move back into position? Kindly check and assist.</div>
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Thanks &amp; Regards<br>
Jinana</div>
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<blockquote class="x_freshdesk_quote">On Sat, 15 Apr at 9:53 AM <span class="x_separator">
, Glaiza &lt;[email-masked]&gt; wrote:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Glaiza</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/inkpot.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>Good morning</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Hello, welcome to HomeBox!&#128075; I am Hannah, your support Bot.</div>
<div>مرحبا، شكراً للتواصل مع هوم بوكس! &#128075;، أنا هانا، بوت الدعم الخاص بك</div>
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Hannah UAE HB</div>
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<div>What language do you prefer? </div>
<div>ما هي اللغة التي تفضلها؟</div>
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<div>Type 1 for English</div>
<div>أدخل 2 للغة العربية</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>✍️ Please enter your name</div>
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<div>Glaiza</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Hello, what can we help you with today? &#128129;&#127995;</div>
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<div>1 - For help placing a new order</div>
<div>2 - Offers and Promotions</div>
<div>3 - To check order or delivery status</div>
<div>4 - For questions about returns or refund</div>
<div>5 - For complaints</div>
<div>6 - Check Store Locations</div>
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<div>Please reply with only a single digit corresponding to the option.</div>
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<div>Example Please reply only "3" to check order or delivery status.</div>
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<div>At anytime during the conversation if you wish to come back to main menu, please reply "/0".</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>I would love to help you place an order. To help you further, please select an option that best describes your question.
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<div>1 - Question about Size, dimension or product specifications</div>
<div>2 - Shipping, Delivery and Assembly service</div>
<div>3 - Availability of a product in physical store</div>
<div>4 - Items out of stock</div>
<div>5 - Payment options</div>
<div>6 - Technical issues while shopping online</div>
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<div>Please reply only with single digit, like "3" if you want to learn to check availablity of a product in store options</div>
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<div>At any point to go back to main menu please reply "/0"</div>
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<div style="color:#999999; font-size:11px; clear:right">09:35 AM, 15th Apr</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>I will be happy to help you. To begin please let me know the name or link to the product that you have a question about.</div>
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<div><a href="https://www.homeboxstores.com/ae/en/p/162796939" rel="noreferrer">https://www.homeboxstores.com/ae/en/p/162796939</a></div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Thank you, and now please describe your question in detail in one message.</div>
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<div>Does it have rocking or gliding function?</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:36 AM, 15th Apr</div>
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<div>Does it have rocking or gliding function? Or does it move back en fort?</div>
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Hannah UAE HB</div>
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<div>Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:37 AM, 15th Apr</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/inkpot.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>1</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:37 AM, 15th Apr</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:37 AM, 15th Apr</div>
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Hannah UAE HB</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:37 AM, 15th Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Glaiza</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/inkpot.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>Ok</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:38 AM, 15th Apr</div>
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jinana</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Hello, my name is Jinana , Please give me a few moments while I review and process your request. I will get back shortly.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:44 AM, 15th Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Glaiza</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/inkpot.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>Ok</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:44 AM, 15th Apr</div>
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jinana</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>We will forward your query to the concerned team and will get back to you through email once we get an update from the team , kindly provide your email ID please</div>
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<div style="color:#999999; font-size:11px; clear:right">09:47 AM, 15th Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Glaiza</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/inkpot.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>[email-masked]</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:48 AM, 15th Apr</div>
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jinana</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Thank you, we will notify you once we get an update from the team</div>
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<div style="color:#999999; font-size:11px; clear:right">09:52 AM, 15th Apr</div>
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jinana</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>I hope this helps, please feel free to come back and chat with us if you have any queries in the future.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:52 AM, 15th Apr</div>
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<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/732289880746122" rel="noreferrer" style="font-weight:500; color:#999; text-decoration:none">
Freshchat</a></span></td>
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