Subject: RE: Customer not available
From: Homebox Delivery <[email-masked]>
To: Amal Aldughmi <[email-masked]>, Roaa Alismaeil <[email-masked]>, Harsha Lasantha <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Homebox SkyGardenMA <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 15 Apr 2023 12:59:51 +0000

Dear team
Team already moved from location ,team having 2 slot deliveries in another locations .not possible to deliver today . kindly reschedule as per available date with proper slot timing

Regards
Redeemer

From: Amal Aldughmi <[email-masked]>
Sent: Saturday, 15 April 2023 4:51 PM
To: Roaa Alismaeil <[email-masked]>; Harsha Lasantha <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Homebox SkyGardenMA <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Customer not available
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team,

The cx already got a confirmation from the store to deliver after 4 on slot 2, cx calling many times asking to deliver the order as it is scheduled.

Please check and do the needful , contact the cx at this phone no : 0507430573

Best regards,

Amal

From: Roaa Alismaeil
Sent: Saturday, April 15, 2023 2:23 PM
To: Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; Homebox SkyGardenMA; crys_hb; [email-masked]<mailto:[email-masked]>
Subject: RE: Customer not available

[email-masked]<mailto:[email-masked]>

Dear team

ref#  4815123,

Cx is not responding to our call & no alternative number-

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 2:10 PM
To: HomeBox Customercare UAE; Homebox SkyGardenMA; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Customer not available

Dear Team,
Please find the below CRM & do the needful,

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4815036
4/15/2023 3:08:31 PM
29027608114020230408
Mr Ishaan
971508405402
CTD Exceptions
Operational - Logistic
Customer not available
Closed
Harsha
UAE
customer not available & requested to come after 6pm. team has other delivery's in another area & they cannot manage this delivery after 6 pm. please check & do the needful.

-
-
-

103152
15-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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