Subject: RE: 9425551429 - Urgent Delivery Issue
From: Abdul Hameed Rasheed <[email-masked]>
To: crys_hb <[email-masked]>, HBUAE DELIVERY <[email-masked]>, HB Warehouse <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 15 Apr 2023 12:53:43 +0000

Dear Ayat Alkhaldi

Investigated with crew and as per customer instruction only fixed the item outside and he acknowledged with signature and they left.

Later some time customer calling to them they are on way to another customer to attend the delivery hence they didn't pick the call.

Anyhow informed the to call back customer and move the sofa to inside the home and they will do.

Thanks & Regards
Abdul Hameed.R
Landline -04821 5931
Mob +971 50 614 2204

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Saturday, April 15, 2023 4:35 PM
To: HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: 9425551429 - Urgent Delivery Issue
Importance: High

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Dear Team,

delivery team assembled the item outside, cx did not agree on that, and then delivery team refused to move it in, and left. and stopped answering the calls,

Customer need the sofa to be moved now, as it may get damaged from keeping it outside.

Kindly check the attached photos, and do the needful URGENTLY.

Order NO. 9425551429

Best Regards,
Ayat Alkhaldi
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