Subject: RE: customer refuse to receive the delivery
From: Homebox Delivery <[email-masked]>
To: Roaa Alismaeil <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox SkyGardenMA <[email-masked]>
Date: Sat, 15 Apr 2023 12:28:00 +0000

Dear team kindly check with cx and update

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4815689
4/15/2023 4:25:48 PM
29027201279120230408
JELEGAN JELEGAN
0581611558
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
cx refuse the partial delivery kinldy check again

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257622
15-Apr-2023

Regards
Redeemer

From: Roaa Alismaeil <[email-masked]>
Sent: Saturday, 15 April 2023 2:39 PM
To: Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]; Homebox SkyGardenMA <[email-masked]>
Subject: RE: customer refuse to receive the delivery

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Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 1:26 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; Homebox SkyGardenMA
Cc: HBUAE DELIVERY
Subject: customer refuse to receive the delivery

Dear Team,
Please find the below CRM & do the needful,

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4814732
4/15/2023 2:25:01 PM
29027201279120230408
JELEGAN JELEGAN
0581611558
CTD Exceptions
Operational - Logistic
Customer not available
Closed
Harsha
UAE
customer refuse to receive the mattress. please check & do the needful.

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103152
15-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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