Subject: RE: Incomplete / Wrong address
From: Luma AbuSharekh <[email-masked]>
To: Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox SkyGardenMA <[email-masked]>
Date: Sat, 15 Apr 2023 12:21:39 +0000

[email-masked]<mailto:[email-masked]>

We contact the 0585820949

cx confirmed his location green and the views/AL ARTA G10 STREET 5 GREEN/GROUND FLOOR APARTMENT G 10 the cx didn't

asked to change his location wrong person not the cx was contacted on the confirm delivery calls

cx want his delivery today saying its not his fault they contact the wrong person

CRM|#4815626

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox SkyGardenMA [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 3:10 PM
To: Harsha Lasantha; HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: HBUAE DELIVERY
Subject: RE: Incomplete / Wrong address

dear team,

kindly call customer this number 0585820949

regards
sreerag

From: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 April 2023 2:55 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Homebox SkyGardenMA <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Incomplete / Wrong address

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4814937

4/15/2023 2:54:40 PM

29027201277820230408

AMOL ASHOK MORE

0527554790

CTD Exceptions

Operational - Retail

Incomplete / Wrong address

Closed

Harsha

UAE

delivery team contacted the CX on the mentioned Num in the order & he confirmed his Loc is Al Qusais. later driver received call from another Mob Num (0586576733) & stated this is his correct Mob Num & his location is The Green. please check & confirm the CX correct mob number & correct loc.

-

-

-

103152

15-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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