Subject: Note Added - [#6027653] Pending Replacement - 9419943425
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 16:48:07 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027653    Subject:  Pending Replacement - 9419943425   Requester: مهره    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB005642104784FD294A9D746477B644F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Today CRM raised once approved done by WH team will schedule ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 13, 2023 7:27 AM<br>
<b>To:</b> Mansoorullah Enayathullah &lt;[email-masked]&gt;; Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6027653] - Pending Replacement - 9419943425</div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Dear Mansoor,</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-family:-apple-system">Damaged WWD</span></strong> </span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<strong><span style="font-family:-apple-system">Order Number: 9419943425</span></strong><br>
<strong><span style="font-family:-apple-system">CRM: 4808161</span></strong></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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<strong><span style="font-family:-apple-system">Issue Description: </span></strong>Cx complained that the item (<strong><span style="font-family:-apple-system">Waver End Table - Black</span></strong> ) table glass is detached.<br>
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<strong><span style="font-family:-apple-system">ref CRM # 4746419, as per WO 327364, inspection was completed on 31st Mar but there has been no further update since then.</span></strong><br>
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 please check and do the needful.<br>
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Thanks &amp; Regards, <br>
Ali Adil</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 Apr at 10:52 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM05FA66725F8E4691A2BD9C548CF8FFAD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">There is no open CRM , kindly raised for further action .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mansoor
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 12, 2023 2:31 PM<br>
<b>To:</b> Abdul Hameed Rasheed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#6027653] - Pending Replacement - 9419943425</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Escalation 1</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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Hi Team,<br>
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<strong><span style="font-family:-apple-system">Pending Replacement </span></strong>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<strong><span style="font-family:-apple-system">Order Number: 9419943425</span></strong><br>
<strong><span style="font-family:-apple-system">CRM: 4798229</span></strong></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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Issue Description: As per CRM #4746419, CX complained that the table glass is not fitting on the table and is detaching again. Kindly schedule a date and contact the CX at this number: 0509475644 to arrange the replacement. Please see the images attached to
 this email and take immediate action.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards, <br>
Jinana</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, 11 Apr at 1:59 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Pending Replacement </span></strong>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<strong><span style="font-family:-apple-system">Order Number: 9419943425</span></strong><br>
<strong><span style="font-family:-apple-system">CRM: 4798229</span></strong></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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Issue Description: As per CRM #4746419, CX complained that the table glass is not fitting on the table and is detaching again. Kindly schedule a date and contact the CX at this number: 0509475644 to arrange the replacement. Please see the images attached to
 this email and take immediate action. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards, <br>
Jinana</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 10 Apr at 1:24 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Pending Replacement </span></strong>
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<strong><span style="font-family:-apple-system">Order Number: 9419943425</span></strong><br>
<strong><span style="font-family:-apple-system">CRM: 4798229</span></strong></span></b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Issue Description: As per CRM #4746419, CX complained that the table glass is not fitting on the table and is detaching again. Kindly schedule a date and contact the CX at this number: 0509475644 to arrange the replacement. Please see the images attached to
 this email and take immediate action. ​ </span>
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Jinana</span></div>
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