Subject: RE: invoice no 29027201912020230303 order not reflect on the system invoice date 3/3/2023
From: Samer Aburamadan <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, "Roaa Alismaeil" <[email-masked]>, Sanaa Hammad <[email-masked]>
Cc: Homebox SkyGardenMA <[email-masked]>, Homebox SkyGardenAcc <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Akshath Veerabhadrachari <[email-masked]>, homebox skygardensm <[email-masked]>
Date: Thu, 13 Apr 2023 14:42:43 +0000

Hi Team,

The case was dismissed as the below,

The customer mentioned the follow,

"I am writing to express my extreme dissatisfaction with the response I received regarding my complaint. Your negative response to my genuine complaint is unacceptable. As a store, you are responsible for delivering items in perfect condition regardless of the purchase type.

Furthermore, I explicitly told the store manager, Mr. Akshat, not to deliver the bed after he informed me that the bed piece was broken and had fallen during transit. Despite this, the store hid this information from me until I had to speak to the driver several times on the day of delivery.

I feel cheated by the store's actions, and I will not let this go. I have all the evidence and the sequence of events, and I will write a review on all your social media platforms. It is unacceptable for a store to deliver damaged goods and then refuse to fix the issue.

I expect a prompt and satisfactory resolution to this matter. I look forward to hearing from you soon"

FD ticked closed,

Best Regards,
Samer Aburamadan
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Monday, April 10, 2023 12:55 PM
To: Roaa Alismaeil; Sanaa Hammad
Cc: Homebox SkyGardenMA; Homebox SkyGardenAcc; Nada Hattar; HomeBox Customercare UAE; crys_hb; [email-masked]; Akshath Veerabhadrachari; homebox skygardensm
Subject: RE: invoice no 29027201912020230303 order not reflect on the system invoice date 3/3/2023

Hi Roaa / Sanaa,

Please email the below customer informing that we will not be able to replace / repair as this is purchased in “AS IS” moreover the store manager had sent a component replacement of the bed.

Please rejected the case and close the ticket.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Akshath Veerabhadrachari <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 7, 2023 10:07 AM
To: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>; homebox skygardensm <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Homebox SkyGardenMA <[email-masked]<mailto:[email-masked]>>; Homebox SkyGardenAcc <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: invoice no 29027201912020230303 order not reflect on the system invoice date 3/3/2023

Dear Team,

Issue escalated to @Murtaza Kutiyanawala<mailto:[email-masked]>, kindly close the ticket.

   Best Regards

  AKSHATH V
  Store Manager
  M  :  +971 56 991 4016
   T   :  +971 4 3591158
   E   :  [email-masked]<mailto:[email-masked]>
   SkyGarden , HomeBox
   CenterPoint, Burjuman ,UAE.
   www.homeboxstores.com<http://www.homeboxstores.com/>

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 April 2023 9:58 AM
To: homebox skygardensm <[email-masked]<mailto:[email-masked]>>
Cc: Homebox SkyGardenMA <[email-masked]<mailto:[email-masked]>>; Homebox SkyGardenAcc <[email-masked]<mailto:[email-masked]>>; Akshath Veerabhadrachari <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: invoice no 29027201912020230303 order not reflect on the system invoice date 3/3/2023

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear  stores [email-masked]<mailto:[email-masked]>

Kindly advice on the below , and do the needful

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Roaa Alismaeil
Sent: Thursday, April 6, 2023 2:08 PM
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Nada Hattar; [email-masked]<mailto:[email-masked]>; crys_hb; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala
Subject: invoice no 29027201912020230303 order not reflect on the system invoice date 3/3/2023

Dear stores team

Kindly find the attach pic for the invoice , & it's not showing on CRM & GDMS , cx Complaints about the bed , that its making a noise , I  will quote what the cx iscuss with the stores team as he mention on the email " (I also want to bring it to your attention that initially my order was not delivered on time due to the bed I had purchased was damaged at the warehouse before delivery. I was lied about it. I also had a long call with your Centrepoint homebox manager Mr Akshat about it. He apologized for this and told me that they will deliver the new bed in good condition. I didn’t raise this issue any further and gave the store manager a benefit of doubt.

I would request you to kindly replace the bed with a new one which is in perfect condition.

If you need more clarification on the above matter your team can reach out to Mr Akshat at Homebox store in Mankhool for more details. ")  as cx already inform Mr Akshat , but until now no farther action have been take , cx keep calling customer care , but there   is nothing we can do , and the order not showing on the system

Kindly check and do the needful

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

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