Subject: Note Added - [#6053158] Damaged SRCC - 29054102039820230316
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 08:18:32 +0000 (UTC)

Hi ,    homebox raksm added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053158    Subject:  Damaged SRCC - 29054102039820230316   Requester: صخور الخليج    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">We’ve called the cx and he’ll visit in store today and take replacement part.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sharon</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 13, 2023 9:36 AM<br>
<b>To:</b> Raja Ramachandran &lt;[email-masked]&gt;<br>
<b>Cc:</b> homebox raksm &lt;[email-masked]&gt;; homebox rakma &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Mudasir Ahmad &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6053158] - Damaged SRCC - 29054102039820230316</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder, Escalation Level 2.</span></strong><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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Hi Raja,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged SRCC </span></strong><b><br>
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Order No: 29054102039820230316<br>
Order Date: 16-Mar-2023<br>
CRM No: 4735742<br>
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Problem Statement: Cust complaint that 2pcs of the item (162431176 Boston Halmstad End Table - White) has been handed over with scratches marks. Please find the attached images. Kindly check and assist.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>As per the last update the item will be replaced however, as per customer no action was taken yet. Please contact the customer and arrange the same. <br>
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Thanks &amp; Regards, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Jinana</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 13 Apr at 9:34 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder, Escalation Level 2.</span></strong><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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Hi Raja,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged SRCC </span></strong><b><br>
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Order No: 29054102039820230316<br>
Order Date: 16-Mar-2023<br>
CRM No: 4735742<br>
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Problem Statement: Cust complaint that 2pcs of the item (162431176 Boston Halmstad End Table - White) has been handed over with scratches marks. Please find the attached images. Kindly check and assist.<br>
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Thanks &amp; Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 1 Apr at 4:28 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Escalation Level 2.</span></strong><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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Hi Raja,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged SRCC </span></strong><b><br>
</b><br>
Order No: 29054102039820230316<br>
Order Date: 16-Mar-2023<br>
CRM No: 4735742<br>
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Problem Statement: Cust complaint that 2pcs of the item (162431176 Boston Halmstad End Table - White) has been handed over with scratches marks. Please find the attached images. Kindly check and assist.<br>
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Thanks &amp; Regards,</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Aws</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 25 Mar at 10:33 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Escalation -1<br style="box-sizing: border-box">
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Mr.Mudasir,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged SRCC </span></strong><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Order No: </span></strong>29054102039820230316<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Order Date: </span></strong>16-Mar-2023<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>CRM No: </span></strong>4735742<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Problem Statement:</span></strong> Cust complaint that 2pcs of the item (162431176 Boston Halmstad End Table - White) has been handed over with scratches marks. Please find the attached images. Kindly
 check and assist.<br>
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Thanks &amp; Regards, <br>
Ali Adil </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 24 Mar at 7:19 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Please take a look at ticket </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5910271" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">#5910271</span></a><span style="color:#183247"> raised
 by <span lang="AR-SA" dir="RTL">صخور الخليج</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><br>
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Reminder</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged SRCC </span></strong><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Order No: </span></strong>29054102039820230316<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Order Date: </span></strong>16-Mar-2023<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>CRM No: </span></strong>4735742<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Problem Statement:</span></strong> Cust complaint that 2pcs of the item (162431176 Boston Halmstad End Table - White) has been handed over with scratches marks. Please find the attached images. Kindly
 check and assist.<br>
<br>
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Thanks &amp; Regards, <br>
Ali Adil</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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