Subject: Note Added - [#5994111] 29002102732320230124 - WWD damaged
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 18:37:39 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994111    Subject:  29002102732320230124 - WWD damaged   Requester: Danaghazal.dg    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMDC364F19EB384A359DD88396A1301DA5" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 10, 2023 8:27 PM<br>
<b>To:</b> Mansoorullah Enayathullah &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5994111] - 29002102732320230124 - WWD damaged</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system">,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Mansoor,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Pending Inspection.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx shared his location with the team on 07/04 and confirmed that he responded to team calls yesterday.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please reschedule the inspection as soonest and we will inform the Cx for the next schedule.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Aws</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 9 Apr at 7:18 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Mansoor,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Pending Inspection.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">29002102732320230124</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx shared his location with the team on 07/04 and confirmed that he responded to team calls yesterday.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please reschedule the inspection as soonest and we will inform the Cx for the next schedule.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 5 Apr at 10:29 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM51122ADBF50F4E42A131F340D2A6534D" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mansoor
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 5, 2023 12:47 PM<br>
<b>To:</b> HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5994111] - 29002102732320230124 - WWD damaged</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994111" rel="noreferrer">#5994111</a> raised by Danaghazal.dg (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 29002102732320230124 </span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 24-Jan-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>No: 4782112 </span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained the product (<b>​Nordica</b></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Coffee Table -Light Oak </span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">has been damaged. As per customer table has been broken and please find the attached images. Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Nikhil</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 5 Apr at 12:41 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Danaghazal.dg,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We have registered your request for Product Damage under compliant ID (4782112). Please accept our apologies once again.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The team has been informed and they will be contacting you in order to inspect and get this sorted out for you. This process can take between 3-5 days.</span></div>
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