Subject: RE: Old Furniture not removed
From: Roaa Alismaeil <[email-masked]>
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 12 Apr 2023 14:29:46 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, April 12, 2023 5:21 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: Old Furniture not removed

Dear team
Ref crm 4807318
While moving old furniture’s  if any dmg occur team will not take responsibility kindly inform the cx and sop aswell

Regards
Redeemer

From: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 April 2023 6:18 PM
To: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Old Furniture not removed

Dear team
Kindly check and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4807318

4/12/2023 6:17:23 PM

9424298140

Jerika Jean Loto

501958467

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Nilesh Rathnayaka

UAE

ref crm 4807194 , team went again to cx place, cx asked team to move the big bed , thre is box stuffs and cabinet, hence it s studio flat, not enough space to move old items , team will keep in corrider if any dmg team will take responsibility, check &inform sop

-

-

-

257622

12-Apr-2023

Regards
Redeemer

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 April 2023 5:48 PM
To: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Old Furniture not removed

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, April 12, 2023 4:40 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Old Furniture not removed

Dear team
Kindly find the crm and do the needful
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4807161

4/12/2023 5:39:32 PM

9424298140

Jerika Jean Loto

501958467

CTD Exceptions

Operational - Retail

Old Furniture not removed

Closed

Nilesh Rathnayaka

UAE

Londrina 6-Door Wardrobe - White WWD- old furniture not removed and not enough space to fix the items at customer place. kindly check and do the needful.

-

-

-

257622

12-Apr-2023

Regards
Redeemer
04821 5925

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