Subject: RE: Customer no answer / Sw/off
From: Homebox Delivery <[email-masked]>
To: crys_hb <[email-masked]>, Luma AbuSharekh <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Homebox Oasisma <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 12 Apr 2023 12:54:52 +0000

Dear team
Informed team to contact the cx , team will deliver

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Wednesday, 12 April 2023 4:41 PM
To: Homebox Delivery <[email-masked]>; Luma AbuSharekh <[email-masked]>; Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Homebox Oasisma <[email-masked]>; [email-masked]
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!

dear team

kindly try to deliver the order today -no promise made

best regards

bushra
________________________________________
From: Homebox Delivery [[email-masked]]
Sent: Wednesday, April 12, 2023 2:48 PM
To: Luma AbuSharekh; Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; Homebox Oasisma; crys_hb; [email-masked]
Subject: RE: Customer no answer / Sw/off

Dear team
Still cx not answering ,team moved to next cx , once cx called reschedule as per available date

From: Luma AbuSharekh <[email-masked]>
Sent: Wednesday, 12 April 2023 3:18 PM
To: Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Homebox Oasisma <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Wednesday, April 12, 2023 2:06 PM
To: HomeBox Customercare UAE; Homebox Oasisma; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Customer no answer / Sw/off

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4806218

4/12/2023 3:05:35 PM

29002104302720230405

RACHIT SHAH

0582564286

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Harsha

UAE

Customer mobile number not reachable & delivery team unable to contact the customer

-

-

-

103152

12-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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