Subject: New Reply Received - Late Delivery - 6819356846
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 12:27:50 +0000

Hi jinana parveen,  The customer has responded to the ticket.  Late Delivery - 6819356846  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/G1SGdHLMQ1OIEPYBcJfNxA~~/AALN9wA~/RgRmF9dCPVcDc3BjQgpkJ8KjNmRv9w3zUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
The order was attempted earlier today but the customer did not answer our calls. <br>
<br>
We'll have the order rescheduled and arranged again. <br>
<br>
Best Regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>12/4/2023 4:02 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6037814] - Late Delivery - 6819356846<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><strong>Reminder</strong></div>

<div dir="ltr">Hi Team,<br>
<br>
<strong dir="ltr" style="font-weight:700">Late Delivery<br>
<br>
Order ID: 6819356846<br>
Tracking ID: SD010280957<br>
Cx Contact n</strong><strong style="font-weight:700">o:</strong> <strong style="font-weight:700">592506023</strong>
</div>

<div dir="ltr">
<br>
Assistance Required: Need urgent Delivery<br>
Issue Description: Customer placed the order on <strong dir="ltr" style="font-weight:700">Apr 2, 2023</strong>. But the order is still not delivered.<br>
<br>
Kindly contact the customer on the following phone number <strong dir="ltr" style="font-weight:700">592506023</strong> to arrange an urgent delivery.<br>
<br>
Thanks &amp; Regards, <br>
HomeBox Cs Team</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 11 Apr at 2:26 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
<strong dir="ltr">Late Delivery<br>
<br>
Order ID: 6819356846<br>
Tracking ID: SD010280957<br>
Cx Contact n</strong><strong>o:</strong> <strong>592506023</strong> </span></div>

<div dir="ltr">
<br>
<span class="separator">Assistance Required: Need urgent Delivery<br>
Issue Description: Customer placed the order on <strong dir="ltr">Apr 2, 2023</strong>. But the order is still not delivered.<br>
<br>
Kindly contact the customer on the following phone number <strong dir="ltr">592506023</strong> to arrange an urgent delivery.<br>
<br>
Thanks &amp; Regards, <br>
HomeBox Cs Team</span>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Tue, 11 Apr at 2:19 PM <span class="separator">, Alofi.amona &lt;[email-masked]&gt; wrote: </span></span>

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	<div><span class="separator"><span class="separator">كيف يمكنني مساعدتك به اليوم 1 - للمساعدة في انشاء طلب جديد 2 - العروض والخصومات 3 - للتحقق من حالة الطلب او التسليم 4 - للاسئلة حول الارجاع او استرداد المبلغ 5 - للشكاوي 6 - لمعرفة مواقع المتاجر الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0</span></span></div>
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	<div><span class="separator"><span class="separator">لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك 1. للمشكلة في المنتج أو جودة المنتج 2. للشكاوى عن عملية التوصيل 3. للشكاوى حول الإرجاع أو الاسترداد 4. للشكاوى حول التجربة في المتجر 5. للشكوى حول موضوع آخر يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك. على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط.</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:08:40 pm </span></span></div>
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	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">Tue, 11/04/23 01:09:00 pm </span></span></div>
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	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">يرجى المشاركة برقم الطلب (إذا قمت بتقديم الطلب أون لائن) أو رقم الفاتورة (إذا قمت بعملية الشراء في المتجر). سيتم ذكر رقم الطلب في رسالة البريد الإلكتروني الخاصة بالتأكيد. إذا لم يكن لديك رقم طلب أو فاتورة ، فيرجى مشاركة رقم الهاتف الذي تم استخدامه أثناء تاكيد الطلب بتنسيق 0512345678</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:09:01 pm </span></span></div>
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	<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">6819356846#</span></span></div>
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	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:06 pm </span></span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">يرجى مشاركة البريد الاكتروني الخاص بك.</span></span></div>
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	<span class="separator"><span class="separator"> </span></span>

	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:07 pm </span></span></div>
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	<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">[email-masked]</span></span></div>
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	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:22 pm </span></span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">شكرًا لك ، يُرجى الرد الآن برقم واحد يتوافق مع سؤالك: 1. متى سأحصل على طلبي؟ 2. تغيير تاريخ التسليم لطلبي 3. تغيير عنوان التسليم الخاص بي 4. تحديث رقم الهاتف البديل للتسليم 5. للأسئلة حول تركيب طلب الأثاث الخاص بي 6. للشكاوى بخصوص تسليم طلبي 7. لدي سؤال آخر حول تسليم طلبي الرجاء الرد برقم واحد فقط. مثال للرد "1" للتحقق من حالة طلبك</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:22 pm </span></span></div>
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	<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">6</span></span></div>
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	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:40 pm </span></span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">إذا كنت تتحقق من حالة طلب توضيل الأثاث ، فسيتم التوصيل في التاريخ الذي حددته إثناء تقديم الطلب. بالنسبة إلى العناصر بخلاف الأثاث ، يستغرق توصيلها من 3 إلى 5 أيام عمل. سيتم التواصل معك من قبل فريق الشحن قبل الوصول إليك للتوصيل</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:40 pm </span></span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">سنطلب منك بمزيدًا من المعلومات لكي نحقق في مشكلتك بشكل أكبر .</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:41 pm </span></span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">يرجى توضيح استفسارك بالإضافة إلى تضمين أكثر ما تستطع من التفاصيل في رسالة واحدة.</span></span></div>
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	<span class="separator"><span class="separator"> </span></span>

	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:10:41 pm </span></span></div>
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	<td style="padding:10px 20px;color:#333;color:#3f3f46">
	<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

	<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">لم يصل الطلب لولدي وليد إلى اليوم في ينبع ماسبب التأخير ٥ أيام عن موعد التسليم</span></span></div>
	<br>
	<span class="separator"><span class="separator"><a href="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_d2e3d6a8a636a4190adcdda3164de4b1be9b2d7abb4143467398b648fc0b8f7c/img_27njdcombm_70ea62100b39ca37afc4e7de416314f6979a39b5dd0dde3b638bf3667a9294f0.jpeg" rel="noreferrer" target="_blank">Click here to view file </a> </span></span>
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	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">Tue, 11/04/23 01:11:28 pm </span></span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:11:28 pm </span></span></div>
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	<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/user-profile.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

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	<div><span class="separator"><span class="separator">1</span></span></div>
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	<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">Tue, 11/04/23 01:11:52 pm </span></span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">شكرًا لك. سيتم بمعالجة هذا الطلب الآن والتحقق منه من خلال أنظمتنا. قد يستغرق هذا عدة دقائق. في بعض الأحيان قد يستغرق الأمر حوالي 4 ساعات. يرجى انتظار الرد هنا.</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:11:53 pm </span></span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div><span class="separator"><span class="separator">معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات. يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة التلقائية لطلبك. يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن. شكرا لك على صبرك.</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:12:08 pm </span></span></div>
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	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:12:23 pm </span></span></div>
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	<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
	<div>
	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator"><span class="separator">"بخصوص طلبك غير الأثاث , حيث يمكنى التحقق من حالة الطلب أنه قيد الشحن، يمكنك تتبع الطلب على الرابط التالي: <a href="https://shipa.com/track/?trackingno=SD010180530%C2%A0" rel="noreferrer">https://shipa.com/track/?trackingno=SD010180530 </a> باستخدام رقم التتبع SD010280957</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:19:43 pm </span></span></div>
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	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
	<div>
	<div><span class="separator"><span class="separator">سأرفع الآن هذا الشكوى إلى فريق شركة الشحن للتحقيق. سأقوم أيضًا بتسجيل الشكوى في النظام. سنرسل إليك بريدًا إلكترونيًا بمجرد حصولنا على المزيد من التحديثات. قد يستغرق يومين من العمل. سنتعامل مع هذا على سبيل الأولوية. يرجى انتظار رد منا.</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:19:43 pm </span></span></div>
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	<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah HB KSA Bot</span></span></div>
	<span class="separator"><span class="separator"><img class="inline-image" height="30px" src="https://hb.supportlink.in/hb-automation/assets/images/agent-profile.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

	<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
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	<div><span class="separator"><span class="separator">شكرا لك. أرجو الرد على هذه الرسالة بالرقم الموافق بحسب رغبتكم:</span></span></div>

	<div><span class="separator"><span class="separator">1 اغلاق المحادثة<br>
	2 اضافة معلومات أخرى تتعلق باستفسارك.<br>
	3 اعادة بدء المحادثة من البداية.</span></span></div>
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	<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">Tue, 11/04/23 01:19:44 pm </span></span></div>
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