Subject: RE: [#6044352] - شايما / SRD Create SO‎ / 29062201725420230329
From: crys_hb <[email-masked]>
To: Home Box <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Nada Hattar <[email-masked]>, "[email-masked]" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 12 Apr 2023 11:58:07 +0000

Dear team,

kindly note the cx called us back and still waiting

as she mentioned she will visit the store and make an issue there

either her issue will be solved ASAP , or she will return the item back 

Best regards

Razan
________________________________________
From: Home Box [[email-masked]]
Sent: Wednesday, April 12, 2023 8:27 AM
To: [email-masked]; [email-masked]
Cc: [email-masked]; crys_hb; [email-masked]
Subject: Fwd: [#6044352] - شايما / SRD Create SO‎ / 29062201725420230329

Please take a look at ticket #6044352<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044352> raised by Shaima ([email-masked]).

Hi Team,

SRD Complaint

Order No: 29062201725420230329
Order Date: 29-Mar-2023
CRM No: 4769185

Problem Statement: Cx complained that the product (P-Patara New 4 Door Wardrobe-White ) was not fixed properly and a part is missing.

with ref CRM 4769185, As per the warehouse Update, Invoice no is not reflecting in WMS. Need to Create SO for the same.
​
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzNTg0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zB2h23ltZo9YL-iQIc57G7iN9JzXnjbVpNXSUaK_kds]
Kindly create an SO for further action.

Thanks & Regards,
Ali Adil
On Wed, 12 Apr at 7:45 AM , Shaima <[email-masked]> wrote:
Tues 18:41
[شايما]
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzMjI2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9yboh-qOqXl-8XOXzwuASHTmndIPaNWabYmFmgll5PY]
09:07
Hi, We sincerely apologize for the inconvenience. Kindly share your order number to check and assist you better.
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzMjI2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d7DHgetA-wuzQhwVJ1ekYvakQYvBkkfYJR_yPxN-Pmc]
[👍]1
[Seen by شايما at 09:10]
12 days now
And nobody care
[شايما]
Im calling everday
We are sorry for the delay. Your complaint: 4769185 is still open and we are following up with the relevant teams to ensure it is resolved as soon as possible.

6044352:1125156