Subject: Note Added - [#6012756] C&C Refund- 9589056907
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 09:07:18 +0000 (UTC)

Hi ,    Homebox.liwama added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6012756    Subject:  C&C Refund- 9589056907   Requester: Taniah Shariff    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Pls inform cx can collect the item on Sunday from Al-WAHADA.</div>
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And close the issue from your end.</div>
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Regards</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Jitendra Singh</div>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 12, 2023 10:37 AM<br>
<b>To:</b> Raja Ramachandran &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Homebox LIWA SM &lt;[email-masked]&gt;; Hb Liwa Ma &lt;[email-masked]&gt;; Sanjeeb Das &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6012756] - C&amp;C Refund- 9589056907
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Escalation - 2<br style="box-sizing:border-box">
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Hi Raja,<br style="box-sizing:border-box">
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<strong dir="ltr" style="box-sizing:border-box; font-weight:700">Pending C&amp;C Refund<br style="box-sizing:border-box">
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Order Number: 9589056907<br style="box-sizing:border-box">
Order date: Oct 5, 2022</strong> </div>
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<strong style="box-sizing:border-box; font-weight:700">Item code: 164839049</strong>
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CX claims that he picked up only the pillows on October 13th, 2022. The comforter set was supposed to be picked up later, but that didn't happen, and it was returned as per our policy. However, no refund has been processed yet. CX is requesting a refund or
 the option to pick up the comforter set at the Al Wahda Mall store.<br style="box-sizing:border-box">
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Kindly check and do the needful.</div>
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Thanks &amp; Regards, <br style="box-sizing:border-box">
Ali Adil</div>
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<blockquote class="x_freshdesk_quote">On Tue, 11 Apr at 9:28 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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Escalation - 1 Reminder<br style="box-sizing:border-box">
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Hi Sanjeeb,<br style="box-sizing:border-box">
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<strong dir="ltr" style="box-sizing:border-box; font-weight:700">Pending C&amp;C Refund<br style="box-sizing:border-box">
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Order Number: 9589056907<br style="box-sizing:border-box">
Order date: Oct 5, 2022</strong> </div>
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<strong style="box-sizing:border-box; font-weight:700">Item code: 164839049</strong>
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CX claims that he picked up only the pillows on October 13th, 2022. The comforter set was supposed to be picked up later, but that didn't happen, and it was returned as per our policy. However, no refund has been processed yet. CX is requesting a refund or
 the option to pick up the comforter set at the Al Wahda Mall store.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Kindly check and do the needful.</div>
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Thanks &amp; Regards, <br style="box-sizing:border-box">
Ali Adil</div>
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<blockquote class="x_freshdesk_quote">On Mon, 10 Apr at 11:06 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Escalation - 1<br>
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Hi Sanjeeb,<br style="box-sizing:border-box">
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<strong dir="ltr" style="box-sizing:border-box; font-weight:700">Pending C&amp;C Refund<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Order Number: 9589056907<br style="box-sizing:border-box">
Order date: Oct 5, 2022</strong> </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word"><strong style="box-sizing:border-box; font-weight:700">Item code: 164839049</strong></div>
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<br style="box-sizing:border-box">
CX claims that he picked up only the pillows on October 13th, 2022. The comforter set was supposed to be picked up later, but that didn't happen, and it was returned as per our policy. However, no refund has been processed yet. CX is requesting a refund or
 the option to pick up the comforter set at the Al Wahda Mall store.<br>
<br>
Kindly check and do the needful.</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">
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Thanks &amp; Regards, <br>
Ali Adil</div>
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<blockquote class="x_freshdesk_quote">On Sun, 9 Apr at 1:37 PM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word"><strong>Reminder 1</strong></div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Hi Team,<br style="box-sizing:border-box">
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<strong style="box-sizing:border-box; font-weight:700">Pending Refund.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Order Number: 9589056907<br style="box-sizing:border-box">
Order date: Oct 5, 2022</strong> </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word"><strong style="box-sizing:border-box; font-weight:700">Item code: 164839049</strong></div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">
<br style="box-sizing:border-box">
CX claims that he picked up only the pillows on October 13th, 2022. The comforter set was supposed to be picked up later, but that didn't happen, and it was returned as per our policy. However, no refund has been processed yet. CX is requesting a refund or
 the option to pick up the comforter set at the Al Wahda Mall store. Kindly check and do the needful.</div>
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Thanks &amp; Regards, <br style="box-sizing:border-box">
Nikhil</div>
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<blockquote class="x_freshdesk_quote">On Sat, 8 Apr at 11:28 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Team,<br>
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<strong>Pending Refund.<br>
<br>
Order Number: 9589056907<br>
Order date: Oct 5, 2022</strong> </div>
<div dir="ltr"><strong>Item code: 164839049</strong></div>
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CX claims that he picked up only the pillows on October 13th, 2022. The comforter set was supposed to be picked up later, but that didn't happen, and it was returned as per our policy. However, no refund has been processed yet. CX is requesting a refund or
 the option to pick up the comforter set at the Al Wahda Mall store. Kindly check and do the needful.</div>
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Thanks &amp; Regards, <br>
Jinana</div>
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