Subject: RE: Need to Cancel this CREDIT_CARD invoices
From: Murtaza Kutiyanawala <[email-masked]>
To: Homebox Delivery <[email-masked]>, HBUAE DELIVERY <[email-masked]>
Cc: Ali Mohamed <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 12 Apr 2023 07:05:59 +0000

Hi Team,

9412784567 - Invoice cancelled as per the request
9422472162 - Customer will accept the delivery I have scheduled the delivery for the 15th April please arrange for the same.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Homebox Delivery <[email-masked]>
Sent: Monday, April 10, 2023 10:58 AM
To: Murtaza Kutiyanawala <[email-masked]>; Ali Mohamed <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Cc: HBUAE DELIVERY <[email-masked]>
Subject: Need to Cancel this CREDIT_CARD invoices

Dear @Murtaza Kutiyanawala<mailto:[email-masked]>, @Ali Mohamed<mailto:[email-masked]>

The Below ECOM invoice Need to be Cancel As per New process.

Kindly Note : invoice Already (Removed from DO) please do the Needful.

IVRINV_NO
CUSTOMER_NAME
CUSTOMER_MOB
CUSTOMER_SUBZONE
CUSTOMER_AREA
GRP_CLUSTER
FIXING_TM
SCH_SLOT
REPITATION
PREVDELYSTATUS
TENDER
9412784567
Khalfan Almnsoori
568987728
Abu Dhabi
Al Dhafra-Gayathi
WR2
10
Slot2(14:00-18:00)
C
POSTPONED
CREDIT_CARD
9422472162
Mazna Naser Almazrouei
506899909
Abu Dhabi
Gayathi
WR2
80
Slot1(10:00-14:00)
C
POSTPONED
CREDIT_CARD

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4797395
4/10/2023 10:01:08 AM
9412784567
Khalfan Almnsoori
568987728
Enquiry
Fresh Delivery
Date & slot
Closed
Ramesh Narayanan
UAE
Kindly Note : Cx Postponed the delivery Twice as per new process Invoice Need to Cancel - Ramesh

-
-
-

256212
10-Apr-2023

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4797499
4/10/2023 10:39:51 AM
9422472162
Mazna Naser Almazrouei
506899909
Enquiry
Fresh Delivery
Date & slot
Closed
Ramesh Narayanan
UAE
Kindly Note : cx postponed the delivery twice and we are tried to Contact the cx for the confirmation but customer not answering the calls hence invoice Need to Cancel - Ramesh

-
-
-

256212
10-Apr-2023

Regards
[A close up of a sign  Description automatically generated]
Ramesh
Associate-COD
T :+971 4821 5817
M: +971 505761588
DWC Warehouse, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

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