Subject: RE: Wrong commitment # 29052101806720230329
From: Mansoorullah Enayathullah <[email-masked]>
To: Luma AbuSharekh <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 11 Apr 2023 16:46:25 +0000

Hi @Luma AbuSharekh<mailto:[email-masked]>

Team already moved from cx place , kindly raise the Open CRM for pull out .

Regards,
Mansoor

From: Luma AbuSharekh <[email-masked]>
Sent: Tuesday, April 11, 2023 8:41 PM
To: Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Luma Alzubaidi <[email-masked]>; Sarah Otoum <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment # 29052101806720230329

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>
Kindly note cx stated he place bed and registered item along the mattress is wardrobe which cx didn't order it

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Tuesday, April 11, 2023 7:09 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment # 29052101806720230329

Dear team,
Please find the below CRM and do the needful
Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4803972
4/11/2023 8:08:05 PM
29052101806720230329
MR...... HASAN MOHSIN
0557766055
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Mansoorvllah.E
UAE
As per team deliver as per invoice but cx not singed in tripsheet and expecting other items also and informed to team move, kindly check. Team : Mohd Iqbal YSN

-
-
-

247900
11-Apr-2023

Thanks & Regards
Mansoorullah
Associate-COD
T :+971 4821 5800
DWC Warehouse, Building Number : 3
UAE.
www.homeboxstores.com<http://www.homeboxstores.com>

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