Subject: New Reply Received - RVP Status not updated - 9424626112
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 11:07:43 +0000

Hi jinana parveen,  The customer has responded to the ticket.  RVP Status not updated - 9424626112  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/eEIDvdKGQlrowmElmjAbrw~~/AALN9wA~/RgRmFSF6PVcDc3BjQgpkKvrtM2Q7lmVaUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
<br>
The order is out for collection at the moment. <br>
<br>
We will check with our team and update accordingly. <br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/4/2023 10:17 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6019761] - RVP Status not updated - 9424626112<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Reminder<br>
 </div>
</div>

<div>
<div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
<strong style="font-weight:700">RVP Status not updated</strong><br>
<br>
<strong style="font-weight:700">Order Number: 9424626112<br>
RVP: SD010350416<br>
RMA: 1004201695</strong><br>
<br>
CX confirmed that the item has been handed over to the courier partner, but the status has not been updated as collected. Kindly check and update the status and process the refund.<br>
<br>
<img class="fr-fic fr-dii" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk0Njc5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gn-x9uC86_hCjiIwl0nPLONz03j7dhAKy7EEg8LwaGo" style="border:0px;max-width:100%;width:321px">
</div>

<div> </div>
Thanks &amp; Regards, <br>
Ali Adil</div>
</div>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 9 Apr at 10:00 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">
<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
<strong>RVP Status not updated</strong><br>
<br>
<strong>Order Number: 9424626112<br>
RVP: SD010350416<br>
RMA: 1004201695</strong><br>
<br>
CX confirmed that the item has been handed over to the courier partner, but the status has not been updated as collected. Kindly check and update the status and process the refund.<br>
<br>
<img class="fr-fic fr-fil fr-dib" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkwMTk1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vT2dw_kT1sdmxXBfOuW9lhvyr_xFyAS-HtflEXK98sQ" style="width:auto"> </span></div>

<div> </div>
<span class="separator">Thanks &amp; Regards, <br>
Jinana</span>

<div> </div>
<span class="separator"> </span>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Sun, 9 Apr at 9:43 AM <span class="separator">, مروة سربل &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:29 AM, 09th Apr</span></span></div>
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		<div><span class="separator"><span class="separator">Hello, welcome to HomeBox!&#128075; I am Hannah, your support Bot.</span></span></div>

		<div><span class="separator"><span class="separator">مرحبا، شكراً للتواصل مع هوم بوكس! &#128075;، أنا هانا، بوت الدعم الخاص بك</span></span></div>

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		<div><span class="separator"><span class="separator">What language do you prefer? </span></span></div>

		<div><span class="separator"><span class="separator">ما هي اللغة التي تفضلها؟</span></span></div>

		<div><span class="separator"><span class="separator">Type 1 for English</span></span></div>

		<div><span class="separator"><span class="separator">أدخل 2 للغة العربية</span></span></div>

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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:29 AM, 09th Apr</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:29 AM, 09th Apr</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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<br>
		<span class="separator"><span class="separator">كيف يمكنني مساعدتك به اليوم<br>
		<br>
		1 - للمساعدة في انشاء طلب جديد<br>
		2 - العروض والخصومات<br>
		3 - للتحقق من حالة الطلب او التسليم<br>
		4 - للاسئلة حول الارجاع او استرداد المبلغ<br>
		5 - للشكاوي<br>
		6 - لمعرفة مواقع المتاجر<br>
		<br>
		الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك في أي وقت للعودة إلى القائمة الرئيسية يرجى الرد "/0</span></span>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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		<div> </div>
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		<div><span class="separator"><span class="separator">5</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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		<span class="separator"><span class="separator"><img height="30px" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">يؤسفني لسماع أنك تواجه المشاكل ترغب في تقديم شكوى بشأنها. </span></span></div>
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		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">الرجاء إدخال عنوان بريد إلكتروني يمكننا من خلاله الاتصال بك</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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		<div> </div>
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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">[email-masked]</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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		<span class="separator"><span class="separator"><img height="30px" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">"""<br>
		لمساعدتنا في فهم المشكلة يرجى الرد بالرقم الذي يتوافق بشكل أفضل مع طبيعة شكواك<br>
		<br>
		1. للمشكلة في المنتج أو جودة المنتج<br>
		<br>
		2. للشكاوى عن عملية التوصيل<br>
		<br>
		3. للشكاوى حول الإرجاع أو الاسترداد<br>
		<br>
		4. للشكاوى حول التجربة في المتجر<br>
		<br>
		5. للشكوى حول موضوع آخر<br>
		<br>
		<br>
		يرجى الرد فقط باستخدام الرقم الذي يتوافق بشكل أفضل مع طبيعة استفسارك.<br>
		<br>
		<br>
		على سبيل المثال ، إذا كنت ترغب في تقديم شكوى عن التوصيل ، فيرجى الرد على "2" فقط."""</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مروة سربل</span></span></div>

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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">5</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah UAE HB</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">يرجى وصف المشكلة التي تعانيها في رسالة واحدة .</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:30 AM, 09th Apr</span></span></div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مروة سربل</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">جاء مندوب واستلم الطاولتين التى قدمت طلب بارجاعهما</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:31 AM, 09th Apr</span></span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah UAE HB</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">إذا كنت ترغب في إضافة أي معلومات أخرى بخصوص شكواك ، يرجى الإضافة هنا.</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:31 AM, 09th Apr</span></span></div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مروة سربل</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ولكن وصلني رساله أنه عملية الارتجاع فشلت علما أنه المندوب استلم الطاولتان</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:31 AM, 09th Apr</span></span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah UAE HB</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">شكرًا لك. إذا كنت قد انتهيت من إدخال المعلومات الآن ، يرجى الرد 1. بمجرد الرد 1 ، سأبدأ في معالجة طلبك.</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:31 AM, 09th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مروة سربل</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">1</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:31 AM, 09th Apr</span></span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah UAE HB</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">شكرًا لك ، سأقوم بتحويل كل هذه المعلومات إلى الوكيل لفريق الدعم لمساعدتك.</span></span></div>
		</div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:31 AM, 09th Apr</span></span></div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Hannah UAE HB</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">""معظم الطلبات يتم معالجتها في أقل من 30 دقيقة، قد تستغرق بعض الطلبات ما يصل إلى 4 ساعات.<br>
		<br>
		يرجى عدم الرد أو إرسال أي رسائل أخرى.لأن هذا قد تؤدي إلى تعطيل عملية المعالجة التلقائية لطلبك.<br>
		<br>
		يرجى الانتظار للحصول على رد مني. سأعود إليك في أقرب وقت ممكن.<br>
		<br>
		شكرا لك على صبرك.""</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:31 AM, 09th Apr</span></span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">jinana</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">مرحبا عميلنا العزيز , معك جنانة من شركة هوم بوكس , يرجى الانتظار بعض الوقت للتحقق من الأمر</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:32 AM, 09th Apr</span></span></div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">jinana</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">عزيزي العميل , يرجى العلم بأنه سيتم رفع شكوى الى الفريق المعني من أجل حل هذه المشكلة , يرجى الصبر معنا وسيتم اعلامكم بالحل في أقرب وقت ممكن</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:40 AM, 09th Apr</span></span></div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">jinana</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به اليوم؟</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:40 AM, 09th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مروة سربل</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">شكرا</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">09:41 AM, 09th Apr</span></span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">jinana</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">!كان من دواعي سروري مساعدتك. شكرا على التسوق معنا ونتمنى لك أوقات طيبه</span></span></div>
		</div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">09:42 AM, 09th Apr</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/728923624949410" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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