Subject: New Reply Received - 9514065113 - WWD Damaged
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 04:41:08 +0000

Hi jinana parveen,  The customer has responded to the ticket.  9514065113 - WWD Damaged  Ticket comment <div dir="ltr">Dear Home Box team,<div><br></div>
<div>if this cannot be repaired from your side, kindly arrange to replace it.  As per the team visited by home for inspection also suggested the same.</div>
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<div>Regards,</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Apr 10, 2023 at 7:21 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5988811</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">jinana parveen : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Rajesh,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br> We regret to inform you that, as per the inspection report the item 'Gary 3-Seater Fabric Sofa' is in non-repairable condition. We kindly request your confirmation on whether you would like to proceed with the return process for the item.<br><br>We appreciate your patience and understanding throughout this process.<br><br>Please let us know your decision soon, We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5988811