Subject: New Reply Received - 9691452646 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 03:19:51 +0000

Hi jinana parveen,  The customer has responded to the ticket.  9691452646 - Damaged WWD  Ticket comment <div dir="auto">
<div>Hi,</div>
<div dir="auto"><br></div>
<div dir="auto">This is very contradicting on the information that your personnel said when he came to visit.</div>
<div dir="auto">His words was that since it is still bought within the 2 years it can still be changed and that in 2 days they will come back.</div>
<div dir="auto">Please assist in this matter. If you dont want us to do the replacement of the panel free then we will just pay for it.</div>
<div dir="auto"><br></div>
<div dir="auto">Also, we have been waiting for the feedback of HomeBox for so many days since the visit and there was no call or email from your end all this time to let us know.</div>
<div dir="auto">Only now that us the customer initiated an email follow up is where you would respond that you dont want to replace the side panel and is also contradicting the information we received from your personnel which is your representative.</div>
<div dir="auto"><br></div>
<div dir="auto">We were already expecting the return of your personnel to replace the broken panel that is why we made this email to follow up on the date.</div>
<div dir="auto">Please clarify this and assist how to move forward.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div dir="auto"><br></div>
<div dir="auto">Best Regards,</div>
<div dir="auto"><br></div>
<div dir="auto">Jicelle Luzana </div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 9, 2023, 6:43 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Dear Customer,<br><br>Thank you for reaching out to us. We apologize for any inconvenience this may have caused you.<br><br>As per our inspection report, the damage appears to be caused due to usage, which unfortunately falls outside the scope of our warranty coverage. Therefore, we regret to inform you that we cannot provide a warranty for the said damage.<br><br>We understand this may not be the outcome you were hoping for, and we apologize for any inconvenience this may cause. Please let us know if there is anything else we can do to help.<br><br>Thank you for your understanding.<br><br>​Your Friends,<br>The Homebox Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964473