Subject: Re: [#5918963] - return - order no.9421461321
From: Vriddhi Sharma <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Karuna Satdive <[email-masked]>, Suhana Valappil <[email-masked]>, Saloni Lakhia <[email-masked]>, Sachin Manoj <[email-masked]>, Nikhil Mathew <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Faizal Maradeya <[email-masked]>, hblsmuae <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Wed, 5 Apr 2023 12:39:32 +0000

Dear Homebox Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 100-74T6-DFCH-FE8P-DE|Start Date: 05.04.2023 00:00:00|End Date: 30.06.2023 23:59:59

Type: Serial Voucher|Concept: HOMEBOX|Territory: UAE|Checkout Site: N/A

Value: 9  AED|Minimum Threshold Value: 10 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Best regards,

Vriddhi Sharma
E-Commerce Content Merchandiser
[Logo  Description automatically generated]
[signature_723834285]

From: Anslem Misquitta <[email-masked]>
Date: Wednesday, 5 April 2023 at 3:29 PM
To: Vriddhi Sharma <[email-masked]>, Karuna Satdive <[email-masked]>, Suhana Valappil <[email-masked]>, Saloni Lakhia <[email-masked]>, Sachin Manoj <[email-masked]>, Nikhil Mathew <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Faizal Maradeya <[email-masked]>, hblsmuae <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Subject: RE: [#5918963] - return - order no.9421461321

Hi Team,

Please create the voucher as per given configuration.

AED - 9
TH – 10
Validity – June 30th 2023

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Wednesday, April 5, 2023 3:23 PM
To: Anslem Misquitta <[email-masked]>
Cc: [email-masked]; [email-masked]; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Vriddhi Sharma <[email-masked]>; Karuna Satdive <[email-masked]>; Suhana Valappil <[email-masked]>; Saloni Lakhia <[email-masked]>; Sachin Manoj <[email-masked]>; Nikhil Mathew <[email-masked]>; Faizal Maradeya <[email-masked]>; hblsmuae <[email-masked]>
Subject: RE: [#5918963] - return - order no.9421461321

Approved

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 5, 2023 3:13 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Vriddhi Sharma <[email-masked]<mailto:[email-masked]>>; Karuna Satdive <[email-masked]<mailto:[email-masked]>>; Suhana Valappil <[email-masked]<mailto:[email-masked]>>; Saloni Lakhia <[email-masked]<mailto:[email-masked]>>; Sachin Manoj <[email-masked]<mailto:[email-masked]>>; Nikhil Mathew <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; hblsmuae <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5918963] - return - order no.9421461321

Hi Murtaza,

Request you to approve the GV for AED 9 as customer received damaged item and now customer wants to re-order the items again but does not want to pay the delivery charge.

AED - 9
TH – 10
Validity – June 30th 2023

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 11:34 AM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5918963] - return - order no.9421461321

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team,

customer received damage mirror now she wants to re-order the mirror again without paying or the delivery fees please advise.

order number : 9421461321

item details : 162630146-Noa Floor Standing Mirror - 44x183 cm.

Regards,
Sanaa Hammad.
On Sat, 25 Mar at 3:25 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear team,

customer received damage mirror now she wants to re-order the mirror again without paying or the delivery fees please advise.

order number : 9421461321

item details : 162630146-Noa Floor Standing Mirror - 44x183 cm.

Regards,
Sanaa Hammad.

On Fri, 24 Mar at 5:09 PM , Shanedimitri <[email-masked]<mailto:[email-masked]>> wrote:
Hello,

This has been disappointing.

Please see the attached photos of the item. I do not want to keep this broken item in my house and I don't have space for it. So please arrange to collect it ASAP.

The service from Home Box is very poor.

1. The damage on the item was caused clearly by the delivery team because of recklessness and the photos are proof for that
2. Since I still want a brand new mirror, Home Box cannot replace the item nor do they know logistics for it
3. I need to place a new order to get a mirror shipped to me and again I have to pay for the shipping cost.

With the given points above, I'm wondering if Home Box even care about its customers at all.

Very disappointed and frustrated,
Dimitri Rodrigo
Dubai, United Arab Emirates
Mob: +971 56 772 7894
Mail to : [email-masked]<mailto:[email-masked]>

On Fri, 24 Mar 2023 at 16:31, Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Valued Customer,

Thank you for shopping at www.homeboxstores.com<http://www.homeboxstores.com/>.

We would like to inform you that a return request has been created for order No. (9421461321) dated Mar 22, 2023, and the request will be received by the courier partner, (Shipa), within 3 to 5 working days.

At the time of return/collection we request you to please take a picture of the return items and attach the same in this email.

In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.

Refund may require (7-15) additional business days once your item is collected and reached the warehouse, refund will go to the original mode of payment.

Once again, sincere apologies and thank you for your patience.

Feel free to get in touch with us for further assistance.

Your Friends,
The Homebox Support Team

5918963:1125156
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