Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 10:48:31 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:56 PM, 20th Apr                     User                    I placed an order yesterday           01:56 PM, 20th Apr                     User                    Thank you, we'll notify you when your order  9427876347 for Rimmel Lasting Finish Lipstick... +2more item(s) is ready for collection from Centrepoint  1st Floor - Al Zahia City Centre, Sharjah.           01:56 PM, 20th Apr                     User                    Payment already processed from my account money was also deducted           01:57 PM, 20th Apr                     User                    But i received this message from Centrepoint           01:57 PM, 20th Apr                     User                    Sorry, Order 9427874478 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/ahOaM1jk8yb           01:57 PM, 20th Apr                     User                    Already paid for the items           02:02 PM, 20th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:41 PM, 20th Apr                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9427874478 was not placed successfully.           02:44 PM, 20th Apr                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9427876347           02:44 PM, 20th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 9427876347.           02:44 PM, 20th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           02:44 PM, 20th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:48 PM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6130031