Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 09:49:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I placed an order midnight , I received a confirmation msg but after one hour I received another msg that my order wasn't processed successfully and have to pay again although the money was withdrawn from my card ,           01:26 PM, 19th Apr                     User                    On the app my order status is processing           01:28 PM, 19th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:29 PM, 19th Apr                   Mohammad                   We request you to kindly let us know the order id so that we can check and assist you further.           01:29 PM, 19th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:31
  PM, 19th Apr                     User                    OK I'll send order id           01:32 PM, 19th Apr                     User                    9427704257           01:33 PM, 19th Apr                     User                    The first msg showed another number I'll send it too           01:33 PM, 19th Apr                     User                    9427705244           01:34 PM, 19th Apr                   Mohammad                   Thank you for your patience.           01:36 PM, 19th Apr                   Mohammad                   We'd like to confirm you that order 9427704257 has not been placed successfully as the payment from your credit card used has been unsuccessful.           01:36 PM, 19th Apr                   Mohammad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:36 PM, 19th Apr                   M
 ohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:37 PM, 19th Apr                   Mohammad                   Regarding the order id 9427705244 once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:37 PM, 19th Apr                     User                    OK so I'll pay cash on delivery?           01:38 PM, 19th Apr                     User                    Do I have to place the order again?           01:40 PM, 19th Apr                   Mohammad                   You do not have to pay on delivery neither you have to place the new order as new order with the order id 9427705244 has been placed successfully.           01:41 PM, 19th Apr                     User                    OK thank you           01:43 PM, 19th Apr                     User                    So I just 
 wait for order to be shipped           01:43 PM, 19th Apr                   Mohammad                   Yes, you will be notified once the order will be shipped.           01:45 PM, 19th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:49 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6117645