Subject: Ticket Assigned - Conversation with sheherazadali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 09:04:51 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheherazadali sheherazadali                    [email-masked]           12:50 PM, 19th Apr                     sheherazadali                    I placed order in morning using my credit card and after an hour they said order not processed but I already paid with my credit card now wat??Sorry, Order 7827740329 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/ZdPs6jf86yb           12:50 PM, 19th Apr                     sheherazadali                    Telme wat shud I do???           12:52 PM, 19th Apr                   Mohammad                   Good Afternoon Sheherazad, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:54 PM, 19th Apr                   Mohammad                   We have checked and it appears that the following order number: 7827740329 was not placed successfully.           12:56 PM, 19th Apr                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 7827740356.           12:56 PM, 19th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 7827740356.           12:57 PM, 19th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           12:57 PM, 19th Apr                   Mohammad                   Is there anything else I can assist you with?           12:59 PM, 19th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:04 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6117213