Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 15:06:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:02 PM, 18th Apr                     User                    FP041623004732           06:03 PM, 18th Apr                     User                    This order number           06:03 PM, 18th Apr                     User                    in app write is here           06:03 PM, 18th Apr                     User                    but I didn't get it           06:03 PM, 18th Apr                     User                    where is my order?           06:04 PM, 18th Apr                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Splash. This is Khalid, I will be happy to assist you.           06:50 PM, 18th Apr                   Mohammad                   We have checked and found that your order with the order id 9426943310 has been delivered to you.           06:52 PM, 18th
  Apr                   Mohammad                   We request you to please check with your security, family members regarding your order and confirm us.           06:52 PM, 18th Apr                   Mohammad                   Is there anything else I can assist you with?           06:53 PM, 18th Apr                     User                    Pls wait I went down for check with security           06:54 PM, 18th Apr                     User                    now i'll come back to you           06:54 PM, 18th Apr                     User                    no my order not here           06:55 PM, 18th Apr                     User                    i asek security and my family           06:55 PM, 18th Apr                     User                    didn't arrive           06:55 PM, 18th Apr                     User                    Where you send it?           06:56 PM, 18th Apr                     User                    We are in creek horizon tower 1 apartment 306           06
 :56 PM, 18th Apr                   Mohammad                   Please allow me a moment to check this for you.           06:57 PM, 18th Apr                     User                    Thank you           06:57 PM, 18th Apr                   Mohammad                   Thank you for your patience.           07:01 PM, 18th Apr                   Mohammad                   Kindly check the proof of delivery as in attachement.           07:02 PM, 18th Apr                   Mohammad                   * File attached - MicrosoftTeams-image (28).png *             07:02 PM, 18th Apr                     User                    we are 306           07:03 PM, 18th Apr                     User                    not 303           07:03 PM, 18th Apr                     User                    no i went for find it           07:03 PM, 18th Apr                     User                    thank you i find it           07:04 PM, 18th Apr                   Mohammad                   Thank you for the co
 nfirmation.           07:04 PM, 18th Apr                   Mohammad                   Kindly note that we will forward the issue to the delivery team to make sure not to repeat the mistake in future delivery.           07:04 PM, 18th Apr                   Mohammad                   Is there anything else I can assist you with?           07:05 PM, 18th Apr                     User                    have a good night           07:05 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful evening.           07:05 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6108806