Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 14:16:05 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:04 PM, 18th Apr                     User                    I just received a message that my order was not processed successfully, but I don’t have an order with that number           05:06 PM, 18th Apr                     User                    9427568345           05:06 PM, 18th Apr                   Mohammad                   Good Evening Lablajyan, Thank you for contacting Centrepoint. This is Khalid, I will be happy to assist you.           06:06 PM, 18th Apr                   Mohammad                   We have checked and it appears that the following order number: 9427568345 was not placed successfully.           06:11 PM, 18th Apr                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9427568352.           06:11 PM, 18th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 9427568352           06:11 PM, 18th Apr                   Mohammad                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:11 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:15 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6108475