Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 11:30:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             03:08 PM, 18th Apr                     User                    Hi last night I placed an order through this app by debit card payment and the collection point is East riffa oasis mall. The order number is mentioned in above message. But later I got a message that the payment was failed and the order was not placed. But still in the app the order is in processing stage. So I want to know is the order placed or not.           03:12 PM, 18th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:21 PM, 18th Apr                   Mohammad                   Thank you for your patience.           03:25 PM, 18th Apr                   Mohammad                   We have checked and it appears that the following order number: 7827434629 was not placed successfully.           03:25 PM, 18th Apr                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 7827436997.           03:25 PM, 18th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 7827436997           03:25 PM, 18th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           03:26 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:30 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6106565