Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 11:15:13 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I placed an online order for textured filled cushion           02:52 PM, 18th Apr                     User                    I have received the order but I have only received the covers           02:52 PM, 18th Apr                     User                    There is no filling           02:52 PM, 18th Apr                     User                    I went to the Centerpoint store and they told me that I can only return it           02:52 PM, 18th Apr                     User                    But I don't want to return the covers in fact I need the fillings           02:52 PM, 18th Apr                     User                    Order # 9426651684           02:53 PM, 18th Apr                   Mohammad                   Good Afternoon Uzma, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help yo
 u.           02:54 PM, 18th Apr                   Mohammad                   We are sorry to hear that you did not get the complete item.           02:56 PM, 18th Apr                   Mohammad                   We request you to kindly return your item as we will not be able to ship the missing part.           02:56 PM, 18th Apr                     User                    And may I know why?           02:58 PM, 18th Apr                     User                    I paid for the full item and I need the full ordered to be shipped           03:00 PM, 18th Apr                   Mohammad                   Kindly not that once the order delivered with the missing items it is not possible for us to reship the missing item.           03:03 PM, 18th Apr                   Mohammad                   Hence we are requesting you to kindly return the item.           03:03 PM, 18th Apr                     User                    Can I collect it from somewhere?           03:04 PM, 18th Apr      
                User                    I am heading to Mirdif CC right now and need this sorted right away           03:04 PM, 18th Apr                   Mohammad                   We would like to inform you that you can return the item at the store and purchase the correct item at the same time.           03:07 PM, 18th Apr                     User                    Ok           03:08 PM, 18th Apr                   Mohammad                   Is there anything else I can assist you with?           03:10 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:14 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6106364