Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 11:10:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:53 PM, 18th Apr                     User                    My order got cancelled and the money has not been refunded 9427183397           02:53 PM, 18th Apr                   Mohammad                   Good Afternoon Nameera, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:54 PM, 18th Apr                     User                    Hi           02:56 PM, 18th Apr                     User                    My order got cancelled and the money has not been refunded 9427183397           02:56 PM, 18th Apr                     User                    Same item is available is all over the centrepoint           02:57 PM, 18th Apr                     User                    But still you guys have cancelled and not refunded           02:57 PM, 18th Apr                 
   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:58 PM, 18th Apr                     User                    If you cannot then you guys have not to upload in the online shoping           02:58 PM, 18th Apr                     User                    Sorry, we had to cancel Puma Incinerate Men Shoes 3762...  items of order 9427183397 due to reasons beyond our control. AED 167.00 will be refunded           02:59 PM, 18th Apr                   Mohammad                   We have checked and as we can see a refund amount of AED 167 has been successfully processed on to the original mode of payment dated on 4/17/23 against the cancelled item. An email notification regarding the same was sent to your email address.           03:02 PM, 18th Apr                   Mohammad                   And it may take up to 7-14 working days to process the transaction in some cases.           03:02 PM, 18th Apr            
          User                    You guys take the money immidtly with the stock in the market           03:03 PM, 18th Apr                     User                    Need refunds after 2 weeks           03:04 PM, 18th Apr                     User                    Not fair such a worst expirence           03:04 PM, 18th Apr                     User                    When you have the same items available in the market you guys cancel the orders and not refund the money           03:04 PM, 18th Apr                   Mohammad                   Kindly note that the refund has already been processed from our end successfully.           03:06 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:09 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6106288