Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 10:11:31 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:42 PM, 18th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, How may I assist you today?           01:55 PM, 18th Apr                     User                    My recent orders not delivered yet           01:55 PM, 18th Apr                   Mohammad                   We request you to kindly let us know the order id so that we can check and assist you further.           01:57 PM, 18th Apr                     User                    9427097696  9427209437           01:57 PM, 18th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:58 PM, 18th Apr                   Mohammad                   Thank you for your patience.           01:59 PM,
  18th Apr                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but without success.           01:59 PM, 18th Apr                   Mohammad                   Kindly note that we will forward the issue to the delivery team to expedite the delivery.           01:59 PM, 18th Apr                     User                    I didn't get a call           02:01 PM, 18th Apr                     User                    Then how are you saying delivery was tried           02:01 PM, 18th Apr                     User                    Nobody came yo my house also           02:01 PM, 18th Apr                     User                    No update from past 2 days           02:01 PM, 18th Apr                     User                    Am travelling and need the delivery today itself           02:02 PM, 18th Apr                     User                    Why cant the delivery person call on my mobile           02:02 PM, 18th Ap
 r                     User                    My mobile number and home address is given correctly in my profile           02:02 PM, 18th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           02:03 PM, 18th Apr                   Mohammad                   We will ask the delivery team to deliver the order at the earliest.           02:03 PM, 18th Apr                     User                    Am getting the same response from morning           02:04 PM, 18th Apr                     User                    Please confirm if this can be delivered today           02:04 PM, 18th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           02:05 PM, 18th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do
  the needful for you.           02:06 PM, 18th Apr                     User                    Can I have delivery person number           02:06 PM, 18th Apr                     User                    On what basis they are saying they tried delivery           02:06 PM, 18th Apr                     User                    I need to know the reason why it was not successful in the first go           02:07 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:10 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6105568