Subject: Ticket Assigned - Voucher Request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 10:02:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Voucher Request User                    hi           01:09 PM, 18th Apr                     User                    not able to check out these strollers           01:09 PM, 18th Apr                     User                    https://www.centrepointstores.com/qa/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Modular-Travel-Systems/BABYSHOP-Juniors-Maxim-Dark-Blue-Stroller-with-Car-Seat-Travel-System-%28Upto-3-years%29/p/163614457           01:09 PM, 18th Apr                     User                    https://www.centrepointstores.com/qa/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Modular-Travel-Systems/BABYSHOP-Juniors-Lorenzo-Green-Stroller-with-Car-Seat-Travel-System-%28Upto-3-years%29-/p/163607448           01:10 PM, 18th Apr                     User                    despite them being shown as available when i am checking out it is showing out of 
 stock           01:10 PM, 18th Apr                     User                    why is this           01:10 PM, 18th Apr                     User                    ??           01:17 PM, 18th Apr                     User                    ??           01:17 PM, 18th Apr                     User                    ??           01:17 PM, 18th Apr                     User                    ??           01:17 PM, 18th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:30 PM, 18th Apr                     User                    hi           01:30 PM, 18th Apr                     User                    whenever i am checking stroller/travel system it is showing out of stocl           01:31 PM, 18th Apr                     User                    before checking out it says in stock           01:31 PM, 18th Apr                   Mohammad                   As per th
 e link you shared with us the stroller is showing as in stock still at the checkout.           01:38 PM, 18th Apr                     User                    after when i complete my order           01:39 PM, 18th Apr                     User                    it is showing out of stock           01:39 PM, 18th Apr                   Mohammad                   We request you to kindly share with us the screenshot of the issue before checkout and after checkout.           01:42 PM, 18th Apr                     User                             01:45 PM, 18th Apr                     User                    now just the order got placed but was cancelled           01:45 PM, 18th Apr                   Mohammad                   Thank you for sharing the details.           01:46 PM, 18th Apr                     User                    also now my voucher is also gone           01:46 PM, 18th Apr                   Mohammad                   Kindly note that we will check the issue with our
  concerned team.           01:46 PM, 18th Apr                     User                    for CPS 15           01:46 PM, 18th Apr                     User                             01:47 PM, 18th Apr                     User                    check this picture as well           01:47 PM, 18th Apr                     User                    it is such a waste of toime           01:48 PM, 18th Apr                   Mohammad                   We will share the voucher of amount QAR 50 to compensate the same which you will be able to use on order value of QAR 359 or more via email.           01:48 PM, 18th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:49 PM, 18th Apr                     User                             01:50 PM, 18th Apr                     User                    ???           01:50 PM, 18th Apr                   Mohammad                   As we already informed you, 
 we will check if the item is really out of stock.           01:51 PM, 18th Apr                   Mohammad                   Is there anything else I can assist you with?           01:52 PM, 18th Apr                     User                    it is available in store           01:52 PM, 18th Apr                     User                    i have seen it but in store there is no discount           01:52 PM, 18th Apr                     User                             01:52 PM, 18th Apr                     User                    please clarify this at very earliest           01:53 PM, 18th Apr                   Mohammad                   Kindly note that the offers on the store are different from the online offers hence you found the price difference.           01:54 PM, 18th Apr                     User                    but i am talking about the product availability           01:54 PM, 18th Apr                     User                    clearly the product is available  in stor
 e           01:54 PM, 18th Apr                   Mohammad                   That is what we explained you that the offers are different at the store from the offers online hence you will find the price difference at the store.           01:57 PM, 18th Apr                     User                    okay thanks           01:58 PM, 18th Apr                     User                    so will you inform me by mail or call about my query           01:58 PM, 18th Apr                     User                    ??           01:58 PM, 18th Apr                   Mohammad                   We will inform you via email.           02:00 PM, 18th Apr                     User                    okay thank you           02:00 PM, 18th Apr                     User                    i do not have any further queries thank you           02:00 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.    
        02:02 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6105469