Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 08:30:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:57 AM, 18th Apr                     User                    the items has been collected for return. When will I get the refund?           11:58 AM, 18th Apr                     User                    It’s been 2 days!           11:58 AM, 18th Apr                     User                    i wanna buy the new items using that refund!           11:59 AM, 18th Apr                     User                    i chose it to be refunded on my shukran           11:59 AM, 18th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:08 PM, 18th Apr                   Mohammad                   We request you to kindly let us know the order id so that we can check and assist you further.           12:13 PM, 18th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:15 PM, 18th Apr                   Mohammad                   Dear customer, I have not received a response from you still, please confirm if we are still connected?           12:19 PM, 18th Apr                     User                    Hi           12:19 PM, 18th Apr                     User                    yes Im here           12:19 PM, 18th Apr                     User                    Order #9426542464           12:20 PM, 18th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:25 PM, 18th Apr                   Mohammad                   Please note, as per the return tracking ID : RP041523005136, we can see that your items have been received at warehouse on 17/04/23.           12:26 PM, 18th Apr                   Mohammad                   We would like to inform you that it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:26 PM, 18th Apr                   Mohammad                   Once the refund of AED 338 will be done, it will instantly credit to your My credit wallet.           12:27 PM, 18th Apr                   Mohammad                   Is there anything else I can assist you with?           12:28 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:30 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6104452