Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 08:15:26 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Sorry for the delay reply. Actually your team is collected the product. But not yet received any updation           11:57 AM, 18th Apr                   Mohammad                   Good Afternoon Nidhinsha, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           12:07 PM, 18th Apr                   Mohammad                   Please note, as per the return tracking ID : SD010468453, we can see that your items has been collected from you on 18/04/23.           12:09 PM, 18th Apr                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:09 PM, 18th Apr                   Mohammad
                    Once the refund of AED 65 will be done, it may take upto 7-14 days to reflect in your bank account.           12:09 PM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           12:14 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6104284