Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 14:31:54 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I received the order but two items size is wrong           05:48 PM, 17th Apr                     User                    So how can I give back those and purchase the exact size           05:48 PM, 17th Apr                     User                    Hello           06:00 PM, 17th Apr                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Max , This is Khalid, I will be happy to help you.           06:19 PM, 17th Apr                     User                    Hi           06:20 PM, 17th Apr                     User                    My order just delivered today           06:20 PM, 17th Apr                     User                    Unfortunately the size of two items are wrong           06:21 PM, 17th Apr                     User                    How can I exchange those with
  another size           06:21 PM, 17th Apr                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           06:22 PM, 17th Apr                     User                    So the money will.be refunded if I visit the store or I can just replace it without paying again           06:25 PM, 17th Apr                   Mohammad                   If you want the refund they will provide you the same and if you want to replace the item return the product to Max store and use your cash refund or Credit Note provided by the store to buy a new product right away.           06:28 PM, 17th Apr                     User                    Ok, Thank you           06:29 PM, 17th Apr                     User                    That was helpful           06:29 PM, 17th Apr                   Mohammad                   It 
 was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:31 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6096184