Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 11:36:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I just recieved you message samrahd           02:28 PM, 17th Apr                     User                    Heres my order id 9427062088           02:29 PM, 17th Apr                     User                    Item i order was damaged how can i changed the producy           02:43 PM, 17th Apr                   Mohammad                   Good Afternoon Anna , Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           03:00 PM, 17th Apr                   Mohammad                   We request you to kindly let us know which item you received as wrong.           03:03 PM, 17th Apr                     User                    The one dinosaur is not functioning           03:04 PM, 17th Apr                     User                    * File attached - 20230417_150505.heic *             03:05 PM, 17th Ap
 r                     User                    We put a battery but the trex is not walking or have a soubd roaring           03:06 PM, 17th Apr                     User                    The 83 dirhams robo alive is not functioning           03:07 PM, 17th Apr                   Mohammad                   Thank you for sharing the details.           03:08 PM, 17th Apr                   Mohammad                   We request you to kindly share with us the video in MP4 video format so that we can check and assist you further.           03:08 PM, 17th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:16 PM, 17th Apr                     User                    I           03:19 PM, 17th Apr                     User                    Sent the details           03:19 PM, 17th Apr                     User                    Regarding my inquiry           03:19 PM, 17th Apr                     User                
     Its not a video a picture of the item           03:20 PM, 17th Apr                     User                    * File attached - 20230417_152023.heic *             03:20 PM, 17th Apr                     User                    I send the picture of the item           03:21 PM, 17th Apr                     User                    Which is not functioning           03:21 PM, 17th Apr                   Mohammad                   Kindly confirm us the item name ZURU Robo Alive T-rex Series 2 Figurine Toy?           03:22 PM, 17th Apr                     User                    Yes           03:22 PM, 17th Apr                   Mohammad                   Thank you for the confirmation.           03:23 PM, 17th Apr                   Mohammad                   Kindly hold for a moment.           03:23 PM, 17th Apr                   Mohammad                   Thank you for your patience.           03:24 PM, 17th Apr                   Mohammad                   Kindly note that we have c
 reated the return request for you.           03:24 PM, 17th Apr                   Mohammad                   The collection will be done within 2-5 working days.           03:24 PM, 17th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ through the tracking number RP041723005942.           03:25 PM, 17th Apr                     User                    Can we bring the item in the nearest centerpoint to changed the item           03:25 PM, 17th Apr                   Mohammad                   You can also visit any nearby store to return the item.           03:26 PM, 17th Apr                     User                    They will changed the item right           03:27 PM, 17th Apr                   Mohammad                   Yes they will change the item.           03:30 PM, 17th Apr                   Mohammad                   If there will be any price difference you will have to pay the same.           03:3
 0 PM, 17th Apr                     User                    But the price in the online is different from the store           03:32 PM, 17th Apr                   Mohammad                   Kindly note that the price at store are different from the online as the offers at both the places are different as well.           03:33 PM, 17th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           03:36 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6094502