Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 11:32:20 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, why isn't my packagenot yet ready to be collected from store           03:05 PM, 17th Apr                     User                    Order no. 9426792276           03:06 PM, 17th Apr                     User                    I need it asap           03:06 PM, 17th Apr                   Mohammad                   Good Afternoon Anna, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           03:25 PM, 17th Apr                   Mohammad                   Thank you for your patience.           03:29 PM, 17th Apr                   Mohammad                   As per the order details your order is ready for pickup at the store.           03:29 PM, 17th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup. ​           03:29 PM, 17th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           03:29 PM, 17th Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           03:30 PM, 17th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           03:31 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6094454